General Manager - Aparthotel
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
GENERAL MANAGER
Location: Cape Town
Reports to: Workforce Operations Manager
Manages: Operations On-site Team
ABOUT TOTALSTAY
At Totalstay were not just in hospitality; were shaping its future. Over the last decade weve redefined what it means to stay local building one of South Africas most dynamic aparthotel brands. Today with over 700 keys across multiple properties we blend designforward spaces technology and unforgettable guest experiences to create stays worth telling stories about.
Totalstay manages a collection of premium aparthotels known for delivering exceptional accommodation and outstanding guest experiences. Our properties are strategically located in desirable areas offering modern amenities superior service and attractive settings. We are seeking a dynamic and experienced Aparthotel General Manager to lead the management team and oversee seamless operations across the property. The ideal candidate will have a proven background in managing housekeeping teams experience with VIP guest services hotel marketing revenue reporting and comprehensive hotel operations. This leadership role requires a visionary professional who can motivate teams to achieve exceptional guest satisfaction while driving revenue growth and ensuring operational excellence.
WHAT YOULL DO
Leadership & Team Management:
- Provide visionary leadership to the entire hotel team fostering a culture of excellence teamwork and continuous improvement.
- Recruit train and mentor housekeeping concierge and maintenance teams to ensure high performance and professional development.
Operational Excellence:
- Oversee all aspects of hotel operations including housekeeping front desk maintenance and guest services to ensure exceptional guest experiences.
- Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimise performance.
Guest Experience:
- Champion a guest-centric approach ensuring that all guest interactions exceed expectations and reflect the brands values.
- Implement personalised guest services and amenities to enhance VIP guest satisfaction and loyalty.
- Address guest feedback and resolve any issues or concerns in a timely and effective manner.
Revenue Management:
- Assist the Totalstay central Revenue team to develop and execute strategies to drive revenue growth including pricing optimisation upselling opportunities and promotional campaigns.
Marketing:
- Monitor market trends and competitor activity to identify opportunities for revenue and experiential enhancement.
- Work closely with the marketing department to develop and implement ideas that enhance the brand image credibility and occupancy rates.
Financial Management:
- Work with the Totalstay Operations team to develop and manage the hotel budget ensuring that revenue and expenses are in line with financial targets.
- Implement cost-control measures to maximise profitability while maintaining service quality.
- Prepare regular financial reports and forecasts for senior management.
Quality Assurance and Compliance:
- Maintain high standards of cleanliness maintenance and safety throughout the property.
- Ensure compliance with all relevant regulations standards and company policies.
- Conduct regular inspections and audits to uphold quality assurance standards.
WHY JOIN US
- A competitive salary package tailored to your experience and expertise.
- A dynamic workplace where your contributions drive real change.
- Opportunities to unlock your potential for career advancement
- Vibrant and inclusive company culture prioritising the well-being of every team member.
- Enjoy perks like Friends & Family nightly rates at all Totalstay properties wellness initiatives and our very own reward and recognition programme.
- Thrive in an environment that values innovation collaboration and personal growth.
- Join a supportive team committed to your success professionally and personally.
- Be part of a company that celebrates diversity and empowers its employees to reach new heights.
ONE LAST POINT
We do everything we can to get through applications as quickly as possible and respond individually but its not always possible considering the amount of applicants received on a daily basis across the various vacancies. While we understand answering pre-screening questions may be tedious it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying please consider your application unsuccessful.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
About the role As a bartender, you will be responsible for preparing and serving beverages to guests and ensuring a high level of customer satisfaction. Your role will also involve maintaining cleanliness and orderliness of the bar area, restocking supplies, and adhering to all safety ... View more
