Instructional Design Support Administrator

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

The Faculty of Law is nationally and internationally recognized as a leading law school with a distinguished record of outstanding teaching and addition to offering the JD and graduate (LLM and PhD) programs the Faculty of Law also offers innovative online programs such as the Certificate in Law and the Graduate Diploma in Immigration and Citizenship Law along with Professional Certificate Programs designed to meet the evolving needs of the legal profession and related markets.

Reporting to the Assistant Dean Graduate Studies and Professional Programs the Instructional Design Support Administrator will provide proficient support in the development and delivery of online courses. Working with other members of the Educational Development (EdDev) team the incumbent will contribute to the development and refinement of course modules such as files activities assessments multimedia content and gradebooks within the Learning Management System (LMS); collaborate with instructors to provide orientation training and best practices for using LMS tools; and develop clear and practical how-to documentation for faculty and addition the incumbent may may oversee casual staff and/or work study students support project coordination within the course development team troubleshoot technical issues and contribute ideas that enhance the overall online learning experience in a rapidly evolving digital environment.

The successful candidate will have strong technical skills an aptitude for learning and applying new technologies and a commitment to staying ahead of trends in educational technology. They will bring knowledge of multimedia production including video filming editing and post-production as well as quality assurance processes to ensure content is accurate accessible and engaging.

This position recommends and makes changes to Learning Management System mediated course modules including files course components activities content videos and gradebooks. This position assists the course development team with video filming editing and production and provides testing makes revisions and proofs course components and materials prior to course release. This position also provides course development support in areas such as loading and configuring materials developing assessments and setting up interactive teaching forums and completes the quality assurance process by ensuring that course materials are loaded properly meet content requirements and accessibility formats and performs integrity checks.

Job Description

What you will do

• Recommends and makes changes to Learning Management System mediated course modules including files course components activities content videos and gradebooks.


• Assists course development team with video filming editing and production.


• Provides testing makes revisions and proofs course components and materials prior to course release.


• Makes course revisions based on direction from members of the course development team.


• Provides support to instructors by sharing process information including required documents and deadlines and academic policies and procedures.


• Provides orientation and guidance to instructors to support their acquisition of and ability to leverage tools in the learning management system.


• Provides course development support in areas such as loading and configuring materials developing assessments and setting up interactive teaching forums.


• Completes the quality assurance process by ensuring that course materials are loaded properly meet content requirements and accessibility formats and performs integrity checks.


• Coordinates the review and publishing of support documents related to best practices in online learning.


• Other duties as required in the support of the department and/or unit.

• Three-year Community College Diploma or Three-Year Bachelor Degree or addition requires trade certification qualification or on-going learning to remain ahead of changes in technology or emerging fields.

• More than 2 years and up to and including 3 years of experience.
• Experience with learning management system functionalities and standards is considered an asset.


• Familiarity with online learning strategies considered an asset.


• Knowledge of eLearning standards and best practices as well as emerging learning technologies is considered an asset.


• Experience in graphic design and production with a familiarity of graphic/multi-media design tools and technologies considered an asset (e.g. Photoshop Illustrator Flash ProTools AfterEffects etc.).


• Experience in planning and/or managing projects considered an asset.


• Experience in IT software and systems with a focus on designing curriculum/content considered an asset (e.g. tests visual aids etc.).


• Experience working with diverse populations/equity deserving groups considered an asset.


• Experience working at a post-secondary education institution considered an asset.


• Experience in writing interviewing reviewing editing and/or proofreading internal and/or external communications and documents considered an asset (e.g. social media policy manuals newsletters handbooks legal documents forms/templates blogs training/reference materials technical documents webinars etc.).

• Knowledge and insight of practical methods techniques and work processes that is typically acquired through a combination of technical training and/or substantial work experience.


• Provide information to others that requires technical or administrative explanation or interpretation.


• Attempts to resolve a difficult or challenging interpersonal situation or overcome resistance to gain cooperation.


• Adapt messages to meet the needs of the intended audience.


• Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.


• Participate in project team meetings and is involved in developing individual and team project plans.


• Identify new problems and seeks information and input to fully understand the cause.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Break down concrete issues into parts and synthesizes information succinctly.


• Respect diversity and promotes inclusion in the workplace.


• Awareness of relevant legislation including Employment Equity Human Rights legislation Treaties sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .