BPO Senior Consultant - Solution Design
BPO Senior Consultant - Solution Design
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Position: Senior Consultant - Solution Design (Taguig) Onsite
Benefits:
- HMO coverage for the employee and two dependents (from Day 1)
- Quarterly performance bonuses
- Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
- Minimum of 8 years experience in BPO/BPM industries with at least some managerial experience in customer service operations.
- Prior experience in solution design is preferred.
- Knowledgeable about contact center operations including RFP processes and bid management.
- Willing to work onsite at BGC Taguig.
Responsibilities:
- Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.
- Market and Competitor Analysis: Collect analyze and synthesize market intelligence and competitive data within a specific domain providing insights for gap analysis and contributing to market intelligence reports.
- Process Enhancement: Participate in ongoing process improvement initiatives to achieve project goals.
- Contract Management: Draft and review Statements of Work (SOW) to define contractual terms for specific solutions.
- Collateral Development: Lead and guide team members in creating marketing materials such as flyers case studies and other collateral.
Employment Type
Full Time
