DMV Customer Service Generalist - Roanoke 00034
DMV Customer Service Generalist - Roanoke 00034
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Job Description
Title: DMV Customer Service Generalist - Roanoke 00034
State Role Title:Admin and Office Spec III
Hiring Range: Starting at $41000 - Prior relevant experience at DMV may increase thesalary to $43000
Pay Band: 3
Agency: Department of Motor Vehicles
Location:ROANOKE CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginias Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Roanoke Customer Service Center. If you possess strong customer service and cash/credit card handling experience problem-solving skills a willingness to learn and are looking for a career with growth opportunities we would like to speak with you.
Job Duties Include:
- Communicating policies procedures and regulations
- Issuing IDs
- Processing applications
- Administering vision driver and in-car road tests
- Processing diverse vehicle registrations titling tax and fee collection and other DMV-related services
Training will be provided to ensure your addition we offer a competitive salary excellent health and retirement benefits twelve paid holidays per year paid annual sick and family/personal leave as well as deferred compensation.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID cardholders as well as over 8.4 million registered additionthe DMV serves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and nonprofit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!
Minimum Qualifications
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders especially in high-pressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g. Word Excel).
- Ability to read understand and interpret complex laws policies and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
- Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
- Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Additional Considerations
- Familiarity with DMV processes including policies and procedures related to licensing registration and titling.
- Understanding public sector operations including government processes regulations and customer service protocols.
- Proven experience in customer service handling inquiries and resolving escalated customer issues.
- Demonstrated administrative experience in document processing data entry and maintaining records.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.
As a condition of employment DMV will be alerted of any moving violation convictions including suspension of license.
Submission of an online application is required. The DMV does not accept applications resumes cover letters any format other than the specified one. When applying for jobs please ensure your online application or resume is complete including duties and skills associated with your work experience and years of experience to assess your skills during the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to obtain their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 and February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
