Receptionist / Admin

Responsibilities:

Whenever possible to anticipate guests needs to be aware of all written and spoken requests to carry out these requests in a courteous and helpful manner.

• To have a full understanding of ResDiary / Sevenrooms systems would be beneficial
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Ensure communication procedures are effective and efficient on a day-to-day basis so that service standards are not compromised.
• Actively develop positive and effective communication between BOH and FOH teams.
• Ensure that you and all team members have a sound knowledge of the local area regarding history places of interest and special events and where further information can be obtained.
• To be able to act with initiative planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To develop interactive guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of guest expectation.
• Deal with all internal and external calls according to procedure. 
• Be able to take confirm reservations over the phone and in person. 
• To display and fulfil positive attitude style.

Qualifications :

Qualifications and Skills needed for this position:

• Excellent phone etiquette
• Excellent communication skills
• Multitasking ability
• Possess retentive memory to remember bookings
• Ability to pay attention to details

Additional Information :

Our success is down to the investment we make in developing our people to ensure they can be the best they can. Everyone who joins us will attend our induction where they learn more about us and be supported throughout their journey with us.

We welcome applications from everyone and celebrate diversity at the WSH restaurants line with the Asylum and Immigration Act 1996 all applicants must have the right to live and work in the UK. Youll need to provide documentation during the interview process.

We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

We invest in development opportunities and are looking to recruit train and retain the best people in the industry.

Remote Work :

No

Employment Type :

Full-time