Staff Frontend Engineer
Staff Frontend Engineer
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Job Description
Job Description
As a Staff Frontend Engineer youll be a key technical leader playing a pivotal role in shaping the future of the Zendesk AI Agents platform. Were looking for an experienced engineer who not only excels at building exceptional user experiences but also has a passion for empowering and elevating the entire team. Your work will be critical in fundamentally changing how people work in customer service and youll be instrumental in establishing/contributing to the technical foundation for our next generation of products.
What you will be doing:
Architectural Leadership: Youll be responsible for designing and driving the implementation of scalable modular and maintainable frontend architecture. This includes setting the standards for our codebase from code-changes and testing to CI/CD and deployment to ensure a solid and reliable foundation.
Mentorship and Team Enablement: As a senior leader youll provide technical guidance and mentorship to other engineers helping them grow their skills and careers. Youll be a strong advocate for best practices fostering a culture of technical excellence and a testing-first mindset across the team.
Strategic Planning: Youll work closely with product managers designers and other technical leaders to define the long-term technical roadmap for the frontend. Youll proactively identify opportunities for innovation performance improvements and reduced code complexity.
Hands-on Development: You will maintain and develop the Zendesk AI Agents platform using TypeScript React and other state-of-the-art libraries. Youll build user-friendly applications that help our clients design conversations and automate workflows all while leading by example with clean well-tested code.
Cross-Functional Collaboration: You will be the go-to expert for frontend technology collaborating with backend and wider technical teams to ensure seamless integration and a holistic approach to building new product features.
What you bring to the role
You are a highly experienced engineer with a deep understanding of frontend architecture and the Web Standards. You have a proven track record of designing and implementing complex scalable frontend systems.
You have strong technical leadership skills and enjoy mentoring others. You are a natural teacher who loves to share knowledge helping to build a more capable and confident engineering team.
You have a deep understanding of software engineering best practices and a commitment to quality. Writing tests is second nature to you and you are skilled at promoting a strong testing culture.
You are an expert in TypeScript and React (or similar frameworks like Angular or Vue). You are proficient in identifying and resolving performance bottlenecks and have a strong understanding of how to build performant web applications.
You have a product-first mindset and take pride in delivering elegant effective solutions to complex problems. You understand that great engineering serves the end-user.
Experience with micro-frontends server-side rendering and large-scale infrastructure is a significant plus.
You are a clear and proactive communicator with a high proficiency in English and you are skilled at giving and receiving constructive feedback to drive growth for yourself and others.
How do we measure success in this position
You contribute to the overall architecture and performance of our frontend application.
You ship features with your team that solve real customer problems.
You influence your teams product direction with your ideas.
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth.
More than 100000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out the Zendesk Neighbor Foundation to learn more about how we engage with and provide support to our local communities.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Staff IC
Employment Type
Full-Time
