Customer Service Representative
Customer Service Representative
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Job Description
We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative you are the customers first point of contact with Veolia Water Tech. You will be working directly with our customers sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction you will ensure that customer orders are managed with a combination of speed quality and accuracy.
Key activities within this entry level role include order entry reviewing/actioning reports troubleshooting & resolving order issues updating the customer on the status of their order and resolving issues relating to invoicing and billing this role you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role you will build and cultivate strong relationships & act collaboratively with sales distribution partners customers and across the entire supply chain team.
Job Summary:
Partner and coordinate with key supply chain departments to satisfy customer requirements minimize cost and maximize results
Enter customer orders with a focus on quality accuracy and speed
Manage inbound calls and the phone queue
Proactively manage existing customer orders
Prevent and reduce returns and invoicing issues
Prioritise & manage high volume of requests from Customers & Sales Team
Engage the customer directly to resolve issues clarify order requirements & ensure delivery of product
Keep customers proactivity informed about the status of their orders
Manage critical cases with a sense of urgency and ownership
Qualifications :
What were looking for:
0-2 years of customer service/ fulfillment/procurement experience
Digital mindset: comfortable entering and retrieving data in a variety of software CRM and ERP platforms
Digital mindset: comfortable entering and retrieving data in a variety of software CRM and ERP platforms
An ability to work in a cross-functional environment with peers & immediate leadership
Energetic strong interpersonal organizational and communication skills
A motivated self-starter with strong problem-solving skills
Excellent time management skills & ability to prioritize work from multiple channels
Ability to understand specific business objectives priorities and key processes
Cross-functional and global collaboration with peers Sales & Supply Chain
Meets/exceeds responsiveness expectation to customers & internal assignments
Awareness of Quality Framework initiatives including document management continuous improvement projects and basic ISO quality management system awareness
Understands the role in performance management and fulfills ongoing weekly quarterly and annual performance monitoring activities
Meets/exceeds responsiveness expectation on internal assignments
Thrives in a fast-paced but fun work environment
This is a hybrid position requiring a minimum of 2 days in the office
Ability to work 3 statutory holidays per year in lieu of vacation or paid time off
Ability to work Monday - Fridays (8 hour shift) within the working window of 8:00AM-6:30PM depending on our assigned region
Knowledge Skills & Abilities:
Diploma/certificate preferred in Business Supply Chain or equivalent experience
Knowledge of SAP & Salesforce or other ERP and CRM software
Basic presentation skills
Understanding & employment of proper written verbal & meeting etiquette
Basic commercial reconciliation
Google Suite expertise
Additional Information :
We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions deliver better results and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
