Front Office Manager
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Job Location:
Burleigh Heads - Australia
Monthly Salary:
Not Disclosed
Posted on:
27-08-2025
Vacancies:
1 Vacancy
Job Summary
As the Front Office Manager you are responsible for the management of the day-to-day operation of Front Office Switchboard/Telephones Concierge and Night Audit functions with the objective of ensuring all brand service standards are maintained profitability is maximised and guest/customer needs are met if not this role you will:
Lead and manage Front Office operations to deliver exceptional guest-focused service while ensuring alignment with brand standards and financial KPIs (RPS NPS Loyalty Upsell etc.).
Ensure efficient daily operations including check-in/out room allocations lobby services and night audit processes with active presence during key guest periods.
Collaborate across departments (Reservations Housekeeping Engineering Finance) to ensure seamless service maintenance resolution and accurate billing and reporting.
Manage financial performance by controlling costs forecasting revenue/occupancy overseeing budgets and ensuring accurate cash handling and reconciliation.
Lead and develop the Front Office team through recruitment structured training coaching regular feedback and performance management to build a high-performing culture.
Foster strong guest relations by handling VIP needs special requests complaints and feedback always aiming to exceed guest expectations and promote loyalty.
Champion health safety and security standards including WHS procedures emergency responses and safe work practices for guests and team members.
Drive brand alignment and representation upholding Ennismore and Mondrian values in conduct service delivery communication and appearance.
Ensure compliance with legal and company policies including RSA licensing confidentiality equal opportunity and anti-discrimination.
ABOUT YOU
2 years experience in a leadership role within Front Office or a similar environment.
Demonstrated leadership experience within the customer service industry.
Possess a strong background in Front Office procedures and Opera PMS. Opera Cloud preferred.
Experience with forecasting budgeting and Revenue Management principles.
Proven experience managing rosters and costs to achieve budgets and targets.
Demonstrated ability to coach mentor develop and inspire teams.
Responsible Service of Alcohol Certificate or willingness to obtain one.
Current First Aid Certificate or willingness to obtain one.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
