Lobby Ambassador (On-Call)

Hourly Compensation: $23.25 Non-Exempt Overtime Eligible

(This is a fixed hourly wage rate. No wage range exists).

BENEFITS:

This position is eligible for:

• Overtime
• PTO/Sick Time

WHY THE RENAISSANCE SEATTLE HOTEL

Were you always the curious kid that opened every cabinet peeked behind every door and never passed up the opportunity to ask why If that sounds like you then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the why in you. If youve got authentic style a natural curiosity and a warm way with people then come live the Renaissance way. live life to DISCOVER. If youre passionate about your neighborhood always looking to explore places one wouldnt find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine explore and grow! The Renaissance isnt just a place to spend the night its a place with style just as unique and adventurous as yours. Were not just looking for anyone Were looking for YOU!

Where do you want your career to go Its up to you. A lifer in your discipline great we know you will perform exceptionally every day. Would you like to explore other disciplines at some point There is no better opportunity than this one. You are striving to be a Concierge Front Office Supervisor Front Office Manager or more Well support you all the way.

ABOUT OUR MANAGEMENT COMPANY

• The R.C. Hedreen Company is Seattles pre-eminent hotel developer. The company built the Hilton Crowne Plaza Renaissance Grand Hyatt Hyatt at Olive 8 Hyatt Regency and more to come
• Ownership is also the management company No red tape
• The company values longevity half of our team has been with us 5 years

ABOUT OUR HOTEL

• 4^th largest hotel in Seattle with 557 rooms 28000 sq. ft of meeting space
• Stable operation hotel has never been sold
• Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
• Although we had to lay-off 90% of our staff at the beginning of the pandemic we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
• Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel Westin Marriott Sheraton

Position Summary

As a Lobby Ambassador at the Renaissance Seattle Hotel you will serve as the face of the hotel delivering exceptional service and creating a memorable first impression for our guests. This highly visible role requires an individual who is warm engaging and genuinely passionate about hospitality. The Lobby Ambassador plays a vital role in ensuring our guests feel welcomed supported and well-informed throughout their stay.

Primary Responsibilities:

Welcome and engage with all guests entering the lobby ensuring a warm and professional first impression

Serve as a knowledgeable resource for guests by providing accurate information about hotel services amenities and local attractions

Maintain a well-organized and inviting lobby environment that reflects Marriott brand standards

Assist in managing guest traffic during high-volume periods and group arrivals

Support front desk bell and valet teams by coordinating guest flow and facilitating communication between departments

Identify guest needs proactively and offer assistance before being approached

Effectively handle guest concerns or complaints ensuring prompt resolution and escalation when appropriate

Deliver personalized recommendations to enhance the overall guest experience

Communicate consistently and effectively with relevant departments to meet guest expectations

Uphold Marriotts grooming uniform and professional behavior standards at all times

Qualifications & Requirements:

Previous experience in a hospitality or guest-facing role is preferred

Outstanding interpersonal communication and problem-solving skills

Genuine passion for delivering exceptional guest service

Ability to remain composed and professional in a fast-paced environment

Familiarity with Marriott brand standards is an advantage

Flexible availability including weekends and holidays is required

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Consistent with these obligations Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.

Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time with or without notice or cause except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified and are subject to reasonable adaptations at any time as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employers sole discretion.For inquiries regarding this specific job posting please e-mail us at .