Shop Supervisor
Shop Supervisor
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Job Description
Responsibilities:
Service Call Labor Management:
- Assign work to technicians
- Approve employee time (in Workday or D365)
- Monitor service calls to ensure estimates are met
- Manage bay space
- Verify additional work request details and pass changes on to service advisor
- Collaboration on invoice disputes service call details and additional segments
- Troubleshoot parts availability issues
- Work with techs to ensure standard jobs are met
Safety Contamination Control and Quality:
- Complete incident reports as needed
- Branch Safety Walks (daily weekly monthly); monthly tank inspections
- Ensure all appropriate PPE is used
- Uphold lockout/tagout pre-job hazard analysis and monthly safety inspections
- Review completed JSAs
- Work with employees to create a safety accountability plan as needed
- Hold regular safety meetings
- Uphold contamination control standards
- Review technicians work quality and timeliness throughout a repair
- Verify technicians are using or returning all parts ordered to a service call
- Validate technicians are completing all documentation on parts warranty
- Resolve customer complaints in partnership with service advisor
- Facilitate tool replacement and torque testing program
Technical Subject Matter Expert:
- Provide input on what parts should be inventoried at the branch
- Stay up to date on new equipment/products and technical hot topics
Training and Coaching:
- Answer technician questions about specific service calls and segments
- Coach technicians on completing the work on a service call
- Conduct coaching and/or performance action conversations as needed
- Hold regular team meetings (updates safety trends/hot topics priorities etc.)
- Monitor and enforce employee training completion
- Plan training for technicians based on the needs of the customers and the shops
- Build team moral through routine conversation team lunches trainings etc.
Staffing
- Interview candidates
- Hire technicians
- Support the technician intern mentor program
- Oversee the onboarding of new technicians
Employee Management:
- Complete annual employee performance reviews
- Maintain employee records in Workday (PTO Time terminations training etc.)
- Stay up to date on company policies and HR memos
- Support employees career development
- Answer questions on company/job benefits or appropriately direct employees
- Work with HR for any necessary employee accommodation or leave situations
- Work with Workers Compensation for any restricted work accommodations
Qualifications:
- 2-year technical degree preferred; High school degree required
- 5 years of technical or mechanical knowledge strongly preferred
- 3 years of leadership experience required (mentor lead or supervise)
- Strong computer skills required (MS Office products)
- Strong people leader who develops his/her employees through coaching and feedback
- Strong communication and organizational skills required
Minimum Physical Requirements:
- Lift/carry up to 10 lbs
- Standing walking using hands talking hearing stair climbing forward reaching bin lift fingering/grasping
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914 Ziegler is a third-generation family-owned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The total compensation (base plus incentive) for this position is
$72700.00 to $109100.00Starting wage is dependent on skills experience and education. Along with competitive pay full time positions are benefits eligible which includes:
Health Dental Vision and Life Insurance
15 days of PTO your first year accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account) Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Manager
Employment Type
Full-Time
