Customer Services Administrator, Calgary & Edmonton
Customer Services Administrator, Calgary & Edmonton
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
About Us
Steeles Transportation Group (Steeles) specializes in providing scheduled LTL Freight in Alberta and local pick up and delivery from our terminal hubs located in Calgary and Edmonton. Steeles has a strong reputation for our service which we have been building since 1957 when the company was founded by Eric and Kathleen Steele. Dennis Steele who joined the family business in 1987 leads and operates Steeles as a business partnership under FMi Logistics Group Inc.
Steeles is an asset-based business which utilizes a fleet of dedicated equipment which are company owned assets and owner-operator owned equipment working as sub-contractors along with carrier partners to provide safe timely and competitive freight delivery services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary Red Deer Edmonton and we do have staff and / or drivers based in each one of these major cities.
Title: Customer Services Administrator
(This is an ongoing recruiting)
Job Summary:
CSAs support our customers by identifying what and when they need their assets shipped and then recommending the service we can offer providing quotes for service and getting orders booked for dispatch thru to billing for our service. CSAs may be assigned specific customer accounts which are typically our higher profile customers with larger volumes of transactions or specific requirements. Also to provide updates and communicate information during transit and post delivery. As well as to create invoices capturing all revenue and to calculate driver bills.
Job Responsibilities:
Calls; Portal
Booking orders and creating quotes as per customer request.
Supporting customers giving quotes booking orders and providing eta.
Accepting new orders/tenders. Spot quotes.
Making sure emails and portal messages are replied to within 30 minutes.
for service SOPs updating. Driver bills
Billing customers for our service per their agreed rates and calculating driver bills.
Monitoring the Admin shared inbox
Create and update customer SOPs.
Document management and filing.
Accepting and contributing to other tasks as related to position and skill.
oriented.
Can work under pressure and multi-tasking.
Team player.
Flexible and open to contributing as required.
Ability to problem-solve.
Excellent communication skills.
Excellent organizational and time management skills.
Computer literacy skills.
Typing minimum of 40/WPM
and Experience Requirements
Minimum 2-3 years of CSR experience
Experience in freight management can be an asset.
Knowledge of commercial vehicles and trailers
Minimum of 1-2 years Office & billing experience.
Are You a Good Fit
Think you have gotten what it takes Are you ready to join a great team Please submit your application today!
Job Type
Full-time & Permanent
Schedule:
810-hour shift
Monday to Friday
In Person
Benefits
Company events
Comprehensive Health and Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Personal Paid time off
Paid Sick Leave
Paid Study Leave
Tuition reimbursement
Ability to commute/relocate
CALGARY AB: Reliably commute or plan to relocate before starting work (required).
Experience:
2-3 Years
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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