Centralized Sales Coordinator
Centralized Sales Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
As a family-owned business built on genuine relationships the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other our partners and their community with kindness and respect while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associates voice to be heard fostering a dynamic environment of communal creativity thats rife with opportunities for advancement.
The Centralized Sales Coordinator will remotely manage all group and function room bookings from inquiry to post-stay follow-up along with thorough sales communication with the on-property teams related to such inquiries for an assigned portfolio of hotels. Other miscellaneous tasks may be assigned by the VP of Sales including but not limited to following up on prospecting for new business via phone and email and acquiring other hotels in addition to the assigned portfolio when necessary. Given that the Centralized Sales Coordinator is a liaison between Naples Hotel Group and its clients excellent writing skills concise verbal communication and listening skills are necessary. This role is located on-site based in ourOldsmar/Tampa Corporate Office.
Benefits for full-time associates
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical dental and vision insurance plan options
- Short-term disability long-term disability and life insurance plan options
- 401(k) retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
- Training provided
- Quarterly bonus potential of $500 per property.
Essential Duties and Responsibilities:
- Responsible for taking booking inquiry information via phone/email/RFP sites qualifying the business and preparing paperwork including business evaluations proposals and contracts.
- Responsible for creating Group Blocks within the property PMS System & the property Revenue Management System
- Responsible for managing group blocks including reservation requests rooming list entry group wash and other applicable group procedures required by Naples Hotel Group and the property-specific Brand.
- Assist customers with meeting planning from inquiry to execution.
- Update & maintain sales database Delphi. FDC.
- Record account activity create and manage sleeping room and event room bookings call reports traces and Group Rooms Control Log by the due date in .
- Achieve or exceed weekly monthly & quarterly sales activity goals with Delphi.
- Organize file and retrieve documents in appropriate files to maintain essential records used in the departments operation.
- Update Weekly Sales Report Business Plan Group& Special Event Calendar weekly/monthly/quarterly by applicable due dates
- Participate in weekly meetings with hotel management to communicate upcoming events and group arrivals. Coordinate cross-departmental communications for daily arrivals through oral and written instruction. Other meetings may be assigned by the General Managers and/or VP of Sales.
- Ensure the prompt servicing of groups & accounts and adhere to NHGs four business hour response time for all inquiries.
- Periodically participate in sales blitz within or outside the assigned portfolio of hotels when assigned.
- Required to complete training assigned/required by Naples Hotel Group and property-specific Brand.
- Uses various computer word processing and other software packages to enter data and produce contracts correspondence forms memoranda and other documents.
- Guest Satisfaction is of the highest priority! This associate must follow all guidelines and training set forth by management and the hotel-specific brand.
- Perform other duties as required or assigned by the VP of Sales or otherNHG Principles.
Education and/or Work Experience Requirements:
Standard Qualifications:
- Previous hotel experience required.
- Previous experience with PEP FOSSE Opera or Hotel Key preferred.
- High School Diploma or equivalent hotel experience
- Read write and speak English fluently.
Additional Qualifications:
- Excellent oral and written communication skills
- Interpersonal and time management skills
- Guest relation and problem-solving/ service recovery skills
- Work varied shifts including nights weekends and holidays
- Proficiency with Microsoft Office 365 programs
- Appropriate professional appearance and demeanor (specific standards available).
- Passion for excellence and exceeding expectations
- Attention to detail organizational skills and follow-through are a must.
Physical Requirements
While performing the duties of this job the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision of a computer screen.
Other Requirements:
- Flexible full-time work schedule occasionally surpassing 40 hours based on business needs.
- Regular attendance in conformance with the standards which may be established by Naples Hotel Group from time to time is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination of employment.
- Upon employment all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment.
- Role is based five days a week in our Oldsmar Corporate Office located at 3684 Tampa Road Oldsmar FL 34677
*Employment is conditional on the candidates successful completion ofpre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
