TAM- Technical Alignment Manager

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

TAM responsibilities Include:

• Design configure and implementation of network infrastructure for small to medium size businesses.
• Provides technical assistance and problem resolution for customers requesting assistance on application or system related issues or questions.
• Demonstrates a commitment to increasing customer satisfaction. Delivers friendly courteous service to clients.
• Responsible for coordinating all open and/or overdue tickets assuring a resolution in a timely manner.
• Maintains information within a knowledge-based computer system. Includes data entry of commonly reported problems questions and known resolutions and troubleshooting steps.
• Uses creativity and innovation to automate and streamline processes and procedures. Grows deeper knowledge of current corporate products increasing ability to resolve tickets on first contact.
• Completes excellent and proficient documentation in ticket system and follows processes in ITGlue SharePoint and other forms of corporate product documentation systems.
• Responds to text phone calls e-mails team messaging team meetings and any other form of communication within the companys system in an efficient and timely manner without delay.

Required skills:

• Critical thinking skills and a strong analytical mindset.
• Strong teaching/Coaching Skills
• Strong client relationship/customer service experience.
• Strong oral/written communication skills. Ability to articulate technical concepts to a non-technical audience.
• Experience supporting and troubleshooting web-based applications.
• Understands Active Directory user and email management: reset password unlock account creating accounts group policy and group management mailbox creation and management.
• Understands basic Networking principles including network troubleshooting for connectivity issues wireless DHCP (Dynamic Host Configuration Protocol) DNS (Domain Name System) use of tools like PING IPCONFIG NSLOOKUP and TRACERT.
• Has strong knowledge of desktop applications and Microsoft based operating systems with emphasis on Windows 10/11 and Office 365.
• Ability to resolve Virus/Malware issues.
• Ability to configure and troubleshoot Network printers.
• Understands file and share permissions drive mappings and offline files.
• Strong working knowledge of Windows Server environments
• Proficiency in MS Office applications and Office 365 desktop operating systems Terminal Services VPN (Virtual Private Network) technologies MS Exchange Server LAN/WAN network topologies Anti-virus solutions and firewall technologies.
• Proficiency in Azure Active Directory DNS DHCP Group Policy and PowerShell Administration
• Exceptional troubleshooting skills
• Networking technologies of VLANs Switching L2 L3 SDWAN
• Working knowledge of virtualization technologies including VMWare and Hyper-V
• Experience with Microsoft Office 365 migrations and management.
• Exceptional customer facing skills customer service and professionalism
• Availability for some after-hours work and on-call rotation

Education and Experience Requirements:

• 5 years helpdesk experience and required education
• Bachelors degree in computer science or MIS preferred
• Formal Technical education

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.