Guest Services Telephone Operator
Guest Services Telephone Operator
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Heads associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
Omni Hilton Head is seeking a Guest Services Telephone Operator to be the warm and welcoming voice of our this vital role you will create a positive first impression by promptly answering calls connecting guests and associates to the right resources and delivering exceptional service with efficiency professionalism and careupholding the high standards that define the Omni experience.
Responsibilities
Essential Functions:
Professionally answer and operate the PBX console.
Promptly direct incoming calls to the appropriate team members or departments.
Provide courteous assistance to all guests and associates.
Respond to inquiries through the Omni Prompt Response Help Line.
Schedule and deliver accurate wake-up calls.
Tools & Equipment:
Telephone and console
Computer and keyboard
Pen/pencil file folders filing cabinet
Photocopier printer and fax machine
Working Environment:
Indoor office environment within the hotel operating under normal office conditions.
Qualifications
Proficiency in spoken and written English required.
Previous customer service or hospitality experience preferred.
Strong communication and active listening skills.
Ability to multitask in a fast-paced environment.
Comfortable using telephones computers and related office equipment.
Professional friendly and courteous demeanor when interacting with guests and associates.
Flexible schedule including evenings weekends and holidays.
Employment Type
Unclear
