Retail Supervisor - Clothing & Footwear

Job Description

Retail Supervisor Clothing & Footwear

Cheltenham

Charlies Stores

29-32000 Benefits

If you dont know Charlies Stores please read on and get excited!

About us

Charlies Stores has grown 78% over the previous 5 years to 85m turnover and boasts a thriving online presence and 8 stores with the new Cheltenham store due to open in the first week of October 2025.

Charlies has earned an exceptional 4.9 rating on Trustpilot from over 50000 customers and wed encourage you to check out their customer reviews to understand their approach. Everything they do is underpinned by a never-ending passion and determination to better the customer experience whether youre shopping in store or online.

Charlies is an independent family-run business selling over 90000 different products which help customers enjoy their home garden and time outdoors. Charlies stock a wide range of excellent quality products and work hard to always offer them at the best possible price.

Charlies believe in work life balance. They will empower you to lead your team so that you create a healthy thriving community of caring people within your store who all enjoy coming to work and take pride in running a great business together.

Does this sound like you:

• Friendly with a helpful positive attitude
• A strong team player with the ability to lead by example and set the pace
• Willing to go the extra mile

• Strong experience in clothing or footwear retail
• Passion about delivering excellent customer service
• Confident in leading your team to drive the department.

Supervisor responsibilities:

• Lead the Clothing and Footwear Department (approx. 4 full time Sales Assistants) and take full responsibility for all aspects of the department.
• Provide excellent customer service by being friendly approachable and ready to help whether on the shop floor or telephone.
• Assist the Management in maximising the Clothing and Footwear department; both in terms of the team and sales. Your aim would be to drive sales towards 2m per year within your department.
• Lead by example and coach the Sales Assistants within the team.
• Assist in the organisation and monitoring of all employee breaks and holidays.
• Give regular feedback to the Store Manager regarding any areas of concern and suggested actions with hand-over notes and new ideas and suggestions for improvement.
• Sell products and assist customers by being professional having good product knowledge with a proactive approach to displaying the products.
• Develop and maintain high levels of product knowledge within the department and to pass this on to Sales Assistants/Management/Buyers as required.
• Hands on in leading your team in processing and merchandising stock to maximise sales.

Benefits and Rewards

• Exceptional and enjoyable people culture empowering collaborative supportive friendly and non-ego driven environment.
• A competitive rate of pay at 13.15 to 14.50 per hour depending on experience paid weekly.
• Personal online accredited training platform with access to 100 courses to assist with future development.
• 28 days holiday including bank holidays.
• Extra holiday entitlement following long service.
• Free on-site parking.
• Company pension contributions 3% / 5%
• Opportunity to be part of a long-standing and respected retail brand.
• A supportive and friendly working environment
• Up to 20% discount off company products brought in store following a successful probation period.
• Retail Trust Membership which includes Wellbeing support Emotional support Counselling Legal and Financial advice. Trained Mental Health first aiders on site to support. Enjoy savings on everyday costs to restaurants holidays retail vouchers and more.
• Opportunity to be part of a long-standing and respected retail brand.

Working Pattern:

• The full-time position is for 42.5 hours per week working 5 days out of 7 on a rota basis.
• The store is open 7 days a week currently open 9:00 19:00 (to 18:00 Jan to Mar) Monday Friday 9:00 18:00 Saturday and 10:00-16:00 Sunday. You will be expected to work at least one day at the weekend within your 42.5 hours
• Charlies leadership encourages you to maintain a healthy work-life balance.

TO APPLY

Please contact Phil Topper at Seymour John on or email

Seymour John is the recruitment partner retained by Charlies Stores to fulfil this position who have a long and trusted relationship with the business. We can advise you on the people dynamics culture fit and expectations to help you assess if this is the right move for you. Any CVs sent directly to Charlies will be forwarded to Seymour John for inclusion in their interview assessment process.

Closing date: Thursday 28^th August