Seasonal Merchant Operations Associate
Seasonal Merchant Operations Associate
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Job Description
ABOUT US
Uncommon Goods partners with independent makers and small businesses to offer a wide and constantly evolving assortment of original creative products.
We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.
The best part of Uncommon Goods is usour team. Weve been around for over 21 years because of all the wonderful people who make UG the one-of-a-kind company it is.
Learn more about ourproductsB CorpcertificationguidingprinciplesBetter to Giveprogram andteam members you might be working with. Listen to the story ofUncommon Goods from our Founder and CEO here and here.
EVERYONE IS WELCOME HERE
At Uncommon Goods we believe were all out of the ordinary. Thats why were committed to making diversity inclusion equity and belonging part of everything we do. We strive to make significant changes to our business from how we find our products to how we build and cultivate our teamso we can be everyones favorite place to work.
We are an equal opportunity employer. If you would like to request any accommodation during the application process please email .
Learn more about your FMLA rightshere
ABOUT THE ROLE
We are seeking a dedicated and dynamic Seasonal Merchant Operations Team Associate to join our team and play a pivotal role in communicating with our vendors and this integral position you will collaborate closely with our seasonal and year-round team to ensure the efficient operation of our administrative processes while providing exceptional customer and vendor support.
ROLE RESPONSIBILITIES
- First point of contact for all our vendors while placing purchase orders following up on tracking invoices and vendor confirmations.
- Assist vendors/customers via phone and email regarding order and/or account inquiries.
- Self-starter; able to work independently and manage multiple priorities while meeting tight deadlines.
- Maintains accurate correspondence and records of vendor communications including current vendor information regarding cost availability reorders and general product information.
- General administrative duties and support including special projects on an as needed basis for the merchant operations team.
- Critical problem-solver capable of streamlining improving processes and troubleshooting.
SKILLS & QUALIFICATIONS
- Meticulous attention to detail with strong organizational skills.
- Excellent communicator across phone email and in-person interactions.
- Proven ability to thrive in fast-paced environments.
- Skilled in managing multiple projects and meeting deadlines with minimal supervision.
- Consistently exceeds expectations and demonstrates a commitment to excellence.
- Strong problem-solving abilities with a creative solutions-oriented mindset.
- Proficient in Microsoft Excel (formulas data entry VLOOKUPs PivotTables).
- Experienced with Zendesk Ticketing System and other customer service platforms.
- Highly computer proficient with strong technical aptitude.
- Customer servicefocused with a sense of urgency and adaptability.
- Effective at prioritizing and navigating competing demands.
COMPANY PERKS
- Competitive hourly wage of $21-$22/hour.
- Casual work atmosphere.
- Enjoy a 40% discount on our products.
SCHEDULE
- Hybrid Role (On-site Tuesdays and Thursdays).
- Must be available Monday through Friday 9:00 am to 6:00 pm with some availability on weekends as needed as overtime.
- This is a seasonal position.
- Expected hours: 40 per week
- Note: Extended PTO blackout period 11/3/25 to 12/20/25.
When applying please include the following:
- Resume
- Answers to the following questions:
- What excites you about the Seasonal Merchant Operations Associate role at Uncommon Goods
- Do you have prior customer-facing experience If so please explain.
SMS terms: Uncommon Goods LLC also known as UncommonGoods offers you the option to engage in SMS text conversations about your job application. By participating you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
By opting in to receive SMS text messages about your job application you acknowledge and agree that your consent data mobile number and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Required Experience:
IC
Employment Type
Temp
