Senior IT and Operations Manager

Build a safer world with us one incident at a time.
is a unified AI-powered physical security platform helping the worlds leading enterprises reduce risk improve operational efficiency and gain critical insights. Seven of the top 10 U.S. technology companies along with multiple Fortune 500 organizations rely on to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95% allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz Y Combinator and Allegion Ventures is a Series B company on a mission to make every security incident preventable.

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About the Role

is growing fast and were looking for a hands-on Senior IT & Operations Manager to keep our people devices and networks humming. This hybrid role blends classic IT systems administration with hardware deployment and vendor coordination. Youll own day-to-day infrastructure operations support our employees and ensure our edge devices and internal systems are secure reliable and well-managed.

What Youll Do

IT Infrastructure Management

• Oversee daily operations of laptops workstations servers networking gear and SaaS systems across office and lab environments.

• Maintain identity and access management device management and endpoint security baselines (e.g. MDM SSO EDR).

• Procure rack/stack image and configure PCs servers peripherals and networking equipment.

• Set up conference rooms lab benches cameras/sensors and demo environments as needed.

• Diagnose hardware and system issues; coordinate warranty/RMA and perform component-level swaps.

System Administration

• Administer macOS/Windows/Linux endpoints and lab/edge systems (user provisioning hardening policies imaging).

• Manage networking services (e.g. DNS/DHCP file shares VPN Wi-Fi VLANs RBAC).

• Create and maintain runbooks SOPs and architecture/asset documentation.

End-User IT Support

• Provide empathetic high-signal support for employees (in-person and remote) across devices apps and access.

• Manage the service desk queue (SLAs triage escalation) and produce clear user-facing guides.

Vendor & Asset Management

• Own vendor relationships for devices parts and services; negotiate quotes and coordinate onsite work.

• Track inventory licenses and lifecycle (procurement to decommissioning) with accurate asset records.

is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race color religion sex (including pregnancy childbirth breastfeeding or related medical conditions) gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status registered domestic partner status sexual orientation genetic information or any other basis protected by local state or federal laws. Ambient is an E-Verify participant.

Required Experience:

Manager