Guest Services Host
Guest Services Host
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1 Vacancy
Job Description
LOCATION: The Corn Exchange
SHIFT PATTERN: Wed-Sun 40 hours per week
PAY RATE: 12.21 per hour
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
ROLE OVERVIEW AND PURPOSE
We are searching for a professional trustworthy Guest services host who would enjoy working in an exciting fast-paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.
KEY RESPONSIBILITIES
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
Being knowledgeable about the local area attractions directions and facilities and to supply this information to guests on a regular basis.
Answer incoming calls and provide appropriate information.
Responsible for cash float
Build relationships and loyalty with guests colleagues and brand partners always with an ability to anticipate their needs.
Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
Maintain personal hygiene standards all times
Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
Maintain professional grooming standards.
Ensure KPIs are delivered and met.
Adhering to data protection protocols GDPR
REQUIRED SKILLS AND EXPERIENCE
The ideal Guest Services Host will:
Previous experience in a customer-facing role
Excellent customer service skills and is passionate about exceeding guest expectations
Able to work in a fast-paced working environment and remain calm under pressure
Must be able to work shifts at any time of the day including weekends event days and bank holidays
Have good telephone manner
Be able to demonstrate experience in complaint handling
Possess a good command of English and has excellent communication skills (written and verbal)
Comfortable with change and ability to embrace new ways of working
Have excellent interpersonal communication and presentation skills and be able to connect with all partners and live up to our mission statement: We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our
About ABM:
ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.
For more information visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Employment Type
Full-Time
