Quality Technician II
Quality Technician II
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-08-2025
Job Description
Purpose of Position (i.e. projects involved with and role within group):
* Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues and act as liaison between customers and other Corning departments and functions.
* Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS)
Day to Day Responsibilities:
Ongoing Tasks
* First level triage of customer complaints and QRS email queue. Sort incoming emails quickly identify duplicates assign to relevant functions identifying and escalating urgent quality and regulatory issues as needed according to QRS guidelines
* Escalate key customer and urgent inquiries to the correct department as needed on demand according to QRS guidelines
* Work with customers and internal departments (Quality Regulatory Sales Business Operations Scientific Support Customer Service) to ensure customer satisfaction
Project Tasks
* Work with cross functional teams including Scientific Support Marketing/Communications Business Operations Sales Quality and Regulatory Customer Service on continuous improvement projects to delight our customers
Key Decision Areas
* Daily priorities as well as timely positive professional communications to external customers business colleagues and teams
Criteria for Performance Evaluation
* Work targets and schedules are met
* QRS guidelines and policies are followed including use of email templates for customer communication
* Effectively positively & professionally interact with internal and external customers
* Demonstrates cooperative daily positive interactions with Customer Service Quality and Regulatory Supply Chain Scientific Support Sales and Business Operations teams regarding distributors and customers needs / requests
* Able to appropriately determine which inquiries and issues should be escalated and follow escalation paths as defined by QRS procedures
* Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues and act as liaison between customers and other Corning departments and functions.
* Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS)
Day to Day Responsibilities:
Ongoing Tasks
* First level triage of customer complaints and QRS email queue. Sort incoming emails quickly identify duplicates assign to relevant functions identifying and escalating urgent quality and regulatory issues as needed according to QRS guidelines
* Escalate key customer and urgent inquiries to the correct department as needed on demand according to QRS guidelines
* Work with customers and internal departments (Quality Regulatory Sales Business Operations Scientific Support Customer Service) to ensure customer satisfaction
Project Tasks
* Work with cross functional teams including Scientific Support Marketing/Communications Business Operations Sales Quality and Regulatory Customer Service on continuous improvement projects to delight our customers
Key Decision Areas
* Daily priorities as well as timely positive professional communications to external customers business colleagues and teams
Criteria for Performance Evaluation
* Work targets and schedules are met
* QRS guidelines and policies are followed including use of email templates for customer communication
* Effectively positively & professionally interact with internal and external customers
* Demonstrates cooperative daily positive interactions with Customer Service Quality and Regulatory Supply Chain Scientific Support Sales and Business Operations teams regarding distributors and customers needs / requests
* Able to appropriately determine which inquiries and issues should be escalated and follow escalation paths as defined by QRS procedures
Required Skills
* Demonstrated capacity for handling time sensitive varying customer requests and prioritizing/escalating tasks accordingly
* Skilled in all Microsoft Office applications. Ability to quickly learn and adapt to new systems.
* Customer facing manufacturing and/or Quality/Regulatory experience in medical device and/or clinical industries
* Courteous articulate and professional oral and written communication skills
Desired Skills
* Experience designing and maintaining reports and metrics
* Knowledgeable in use of ETQ Sharepoint and PeopleSoft.
* Passion for innovation automation and continuous improvements
* Multi-lingual skills highly desired
Education and Experience (minimum required for consideration)
* HS Diploma/GED or Associates Degree minimum required
* At least 2-4 years of work experience in a customer facing role
* Demonstrated knowledge of quality and regulatory practices strongly encouraged
Soft Skills (Communication/Team/Leadership)
* Ability to work under pressure while maintaining professional and positive composure
* Ability to apply good judgment and business acumen
* Desire to anticipate meet and exceed the expectations and needs of our customers
* Positive attitude and outlook
* Proven track record of positive customer interaction and teamwork
* Ability to handle proprietary and delicate situations appropriately positively and professionally
* Capability to effectively and professionally communicate with customers and colleagues from various regions and industries
* Demonstrated capacity for handling time sensitive varying customer requests and prioritizing/escalating tasks accordingly
* Skilled in all Microsoft Office applications. Ability to quickly learn and adapt to new systems.
* Customer facing manufacturing and/or Quality/Regulatory experience in medical device and/or clinical industries
* Courteous articulate and professional oral and written communication skills
Desired Skills
* Experience designing and maintaining reports and metrics
* Knowledgeable in use of ETQ Sharepoint and PeopleSoft.
* Passion for innovation automation and continuous improvements
* Multi-lingual skills highly desired
Education and Experience (minimum required for consideration)
* HS Diploma/GED or Associates Degree minimum required
* At least 2-4 years of work experience in a customer facing role
* Demonstrated knowledge of quality and regulatory practices strongly encouraged
Soft Skills (Communication/Team/Leadership)
* Ability to work under pressure while maintaining professional and positive composure
* Ability to apply good judgment and business acumen
* Desire to anticipate meet and exceed the expectations and needs of our customers
* Positive attitude and outlook
* Proven track record of positive customer interaction and teamwork
* Ability to handle proprietary and delicate situations appropriately positively and professionally
* Capability to effectively and professionally communicate with customers and colleagues from various regions and industries
Required Experience:
IC
Employment Type
Contract
Department / Functional Area
Key Skills
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