Delivery Quality Coordinator - 9:00am - 5:00pm

The shelfAdz Delivery Quality Coordinator acts as a liaison between client delivery teams quality control and supporting departments. This role is responsible for ensuring that all client outputs and deliverables meet established standards of accuracy consistency and compliance. The coordinator is the primary point of contact for quality-related delivery issues supporting campaign execution troubleshooting and continuous improvement activities.

The Quality Delivery Coordinator ensures product and service excellence for clients while maintaining accountability for error-free execution. The role also supports ISO 9000 quality processes recordkeeping testing and reporting as part of Vestcoms commitment to high standards and compliance

POSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO: 

Setting Up & Maintenance

• Conduct maintenance calibration and basic troubleshooting of quality and delivery-related systems and equipment.

• Prepare verify and stage files templates or delivery packets in alignment with customer specifications and quality standards.

• Manage and track inventory of raw materials labels or delivery files required for client orders.

• Ensure compliance with standard operating procedures (SOPs) and ISO 9000 quality requirements.

Testing & Quality Assurance

• Perform quality control checks on event files production outputs and delivery materials to ensure compliance with client requirements.

• Conduct developmental or trial reviews in support of process improvement and new client delivery methods.

• Identify errors or inconsistencies in inputs and outputs; document findings and coordinate resolution with delivery client experience and quality teams.

• Support the creation and execution of test protocols methods and quality reporting.

Observing Recordkeeping & Evaluating

• Accurately record observations test results and quality findings; prepare data for reporting and evaluation.

• Interpret and analyze results to provide recommendations for delivery process improvements.

• Maintain detailed and timely documentation of workflows quality issues and corrective actions.

• Provide reporting and updates to management and stakeholders including compliance and customer-facing quality summaries.

Collaboration & Support

• Partner with operations client experience and quality teams to ensure accurate on-time deliveries.

• Act as backup to delivery execution roles when required maintaining continuity of service.

• Support troubleshooting of delivery issues client escalations and workflow discrepancies.

• Participate in team huddles quality reviews and improvement projects.

Safety & Compliance

• Adhere to all safety procedures and standards; maintain a clean organized and hazard-free work environment.

• Participate in ISO and regulatory compliance activities including audits documentation and process reviews.

• Attend required safety and compliance training.

Supervisory Responsibilities

• None

Management Disclaimer

• Vestcoms Management reserves the right to revise change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time for any reason. 

Qualifications :

Job Title: 

shelfAdz Delivery Quality Coordinator TC1000

Classification:

Non-Exempt

Reports to:

shelfAdz Delivery Supervisor

Function/EEO: 

Administrative Support Workers

Business Unit: 

Solutions Group

Company: 

Vestcom

Avery Dennison Region: 

North America

Key Job Responsibilities: 

The shelfAdz Delivery Quality Coordinator acts as a liaison between client delivery teams quality control and supporting departments. This role is responsible for ensuring that all client outputs and deliverables meet established standards of accuracy consistency and compliance. The coordinator is the primary point of contact for quality-related delivery issues supporting campaign execution troubleshooting and continuous improvement activities.

The Quality Delivery Coordinator ensures product and service excellence for clients while maintaining accountability for error-free execution. The role also supports ISO 9000 quality processes recordkeeping testing and reporting as part of Vestcoms commitment to high standards and compliance

POSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO: 

Setting Up & Maintenance

• Conduct maintenance calibration and basic troubleshooting of quality and delivery-related systems and equipment.

• Prepare verify and stage files templates or delivery packets in alignment with customer specifications and quality standards.

• Manage and track inventory of raw materials labels or delivery files required for client orders.

• Ensure compliance with standard operating procedures (SOPs) and ISO 9000 quality requirements.

Testing & Quality Assurance

• Perform quality control checks on event files production outputs and delivery materials to ensure compliance with client requirements.

• Conduct developmental or trial reviews in support of process improvement and new client delivery methods.

• Identify errors or inconsistencies in inputs and outputs; document findings and coordinate resolution with delivery client experience and quality teams.

• Support the creation and execution of test protocols methods and quality reporting.

Observing Recordkeeping & Evaluating

• Accurately record observations test results and quality findings; prepare data for reporting and evaluation.

• Interpret and analyze results to provide recommendations for delivery process improvements.

• Maintain detailed and timely documentation of workflows quality issues and corrective actions.

• Provide reporting and updates to management and stakeholders including compliance and customer-facing quality summaries.

Collaboration & Support

• Partner with operations client experience and quality teams to ensure accurate on-time deliveries.

• Act as backup to delivery execution roles when required maintaining continuity of service.

• Support troubleshooting of delivery issues client escalations and workflow discrepancies.

• Participate in team huddles quality reviews and improvement projects.

Safety & Compliance

• Adhere to all safety procedures and standards; maintain a clean organized and hazard-free work environment.

• Participate in ISO and regulatory compliance activities including audits documentation and process reviews.

• Attend required safety and compliance training.

Decision-Making Authority

Supervisory Responsibilities

• None

Management Disclaimer

• Vestcoms Management reserves the right to revise change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time for any reason. 

Position Requirements: 

Key Qualifications

Education

• High School Diploma or GED required.

• Associates Degree in Engineering Technology Quality or related technical field preferred.

Experience

• 0-2 years of experience in quality assurance testing delivery coordination or related technical role.

• Experience in a manufacturing production or client delivery environment preferred.

Skills & Knowledge

• Basic understanding of quality control methods testing procedures and process verification.

• Knowledge of quality assurance practices testing methods and ISO 9000 procedures.

• Strong attention to detail organization and accuracy in work execution.

• Good analytical and problem-solving skills to identify and resolve routine issues.

• Ability to perform basic measurements record results and prepare reports.

• Excellent interpersonal and communication skills to collaborate with internal teams and interface with clients when needed.

• Proficiency with Microsoft Office Suite (Excel Outlook PowerPoint Word) and ability to learn proprietary delivery and quality systems.

• Ability to interpret results document findings and provide clear recommendations.

• Analytical and problem-solving skills for resolving routine delivery and quality issues.

• Flexibility to adapt in a fast-paced environment and manage shifting priorities.

Other Requirements

• Must be able to support delivery operations outside of normal working hours when required for client campaigns.

• Ability to follow established procedures and work under close supervision.

• Demonstrated ability to manage time prioritize tasks and meet deadlines.

• Commitment to safety practices housekeeping standards and compliance with company and regulatory requirements.

• Flexibility to provide backup support in delivery execution as needed.

Work Location: 

Little Rock AR Remote (North America) or other designated location 

Additional Information :

The hourly rate for this position is $23.00 - $26.39/ hour.

The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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Remote Work :

Yes

Employment Type :

Full-time