Director, UX Design
Director, UX Design
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Job Description
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic
Aperia 10 Kallang Avenue Tower 2 11-10/18
339510 Singapore
DHL Express - a company that connects people!
What makes DHL great Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 Worlds Best Workplace by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to YOUR career with DHL today.
Job Purpose
As the Director of UX Design for Digital Customer Solutions at DHL Express you will lead the design strategy for our digital platforms creating seamless user-centered experiences for our global customers. You will oversee a distributed design team driving innovation quality and efficiency while balancing customer needs with business priorities.
We are looking for an experienced leader with strong design expertise business acumen and a proven record of managing global teams. You should be results-driven skilled at using data to inform decisions and able to iterate quickly. A self-starter with an entrepreneurial mindset you will take ownership mentor others and foster a culture of excellence and collaboration.
The role location is either Singapore or Bonn Germany.
How will you contribute to the success of DHL
- Lead and develop a high-performing UX design team focused on creating compelling digital customer experiences across DHL Express platforms.
- Define and execute the UX vision and strategy in alignment with business goals and customer needs.
- Collaborate closely with product management engineering marketing and customer service teams to deliver integrated digital solutions.
- Champion user research data-driven design and usability testing to inform decision-making and continuous improvement.
- Advocate for best practices in usability accessibility and responsive design within a fast-paced global organization.
- Manage stakeholder relationships balancing business objectives with customer-centric design principles.
- Drive UX innovation by staying abreast of emerging technologies and industry trends.
Management Responsibility
- This role will have direct management responsibility for two team members as well as indirect oversight of the ITS design team.
Do you have what it takes
- Bachelors or Masters degree in the Design field (e.g. UX Management Innovation Management Service Design C57gor related field.
- Preferred if the candidate has had some managerial training.
- 10-12 years of experience in leading UX design teams within complex digital-first environments.
- Strong expertise in digital customer solutions user research and service design.
- Excellent leadership communication and stakeholder management skills.
- Ability to translate customer insights into actionable design strategies that impact business success.
- Experience with industry standard design tools (e.g. Figma Mural MS Suite Adobe etc).
- Excellent facilitation skills to plan lead and execute workshops with cross-functional teams.
- Experience working in logistics supply chain or related industries is a plus.
Please submit your application along with your CV and a copy of your highest educational degree (e.g. Bachelors Masters or MBA certificate).
Required Experience:
Director
Employment Type
Full-Time
