Manager - Service Delivery & Team Leadership
Manager - Service Delivery & Team Leadership
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Job Description
Lead a team that makes personalised healthcare possible.
As the Manager of our Stryker iD Service Centre youll lead a passionate high-performing team of Design Engineers in a fast-paced evolving environment. No technical background requiredjust a deep passion for people leadership and driving performance through culture collaboration and purpose.
This role is perfect for someone in customer solutions or customer service management looking to take the next step into leading a more technical high impact team!
About Strykers Custom Implants Division
Strykers Custom Implants division specialises in delivering patient-specific solutions with a strong focus on craniomaxillofacial (CMF) reconstruction. We partner closely with surgeons to design and manufacture custom implants tailored to each patients unique anatomyoften in complex high-stakes cases involving trauma tumour resection or congenital conditions. Its a fast-paced purpose-driven environment where clinical precision meets cutting-edge innovation to restore form function and quality of life.
What Youll Do
Coach support and inspire a diverse team of team leads and specialists to achieve their best
Build a culture of high performance trust accountability and development
Translate global strategy into local action across ANZ bringing clarity and focus
Connect with internal partners in manufacturing sales operations R&D and marketing
Ensure on-time service delivery and customer excellence across regions
Who You Are
Required
A proven people manager (3 years) with a passion for culture coaching and performance.
Strong communicator and collaborator who brings out the best in cross-functional teams.
A strategic thinker who can set clear direction and empower their team to deliver.
Comfortable in complex dynamic environmentsstructured yet flexible in your approach.
Experience in customer-focused service-led environments (industry background not essential).
Preferred
Bachelors degree in related field (Science Engineering Design Business)
Why Join Us
Make a difference: Lead a team that delivers life-changing medical solutions to patients
Be part of something bigger: Join a global med-tech leader with a strong local presence and mission to make healthcare better
Grow your career: Access development programs global leadership exposure and stretch opportunities
Enjoy real flexibility: Blend office-based collaboration with remote working plus occasional regional travel
Get great benefits: Competitive salary bonus wellbeing initiatives lifestyle perks and more from day one
At Stryker leadership isnt about titles its about impact.
If youre ready to empower a high-performing team and lead with purpose wed love to hear from you.
Apply now to shape the future of personalised healthcare in APAC.
Travel Percentage: 10%Required Experience:
Manager
Employment Type
Full-Time
