Product Engineering Manager
Product Engineering Manager
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
We are seeking a dynamic and experienced Product Engineering Manager to lead a product support team within the KLA Services Division. This role involves overseeing new product introduction (NPI) technical support and product sustaining activities. The successful candidate will drive the organization towards a new level of execution excellence aligning with KLA and KLA Services initiatives and business goals while meeting both internal and external customer expectations.
Key Responsibilities:
- Lead and manage a product support team ensuring seamless new product introductions and robust technical support.
- Collaborate with product teams to influence design and meet service objectives including uptime cost of service and performance delivery.
- Provide direction and guidance to the technical support team for both remote and onsite escalation support ensuring customer tools meet committed uptime and performance standards.
- Engage with supply chain manufacturing engineering and other organizations to ensure products are supportable and sustainable driving supportability issues to closure.
Key Attributes:
- Strong business acumen and experience in designing or supporting semiconductor equipment.
- Solid technical background in related science or engineering fields.
- Proven leadership skills with at least 10 years of experience leading a team of design or service engineers in the semiconductor equipment industry.
- Minimum of 5 years of direct management experience preferably with experience managing managers.
- Excellent communication and collaboration skills.
- Ability to drive initiatives and achieve business goals.
Ideal Candidate:
- Demonstrates a proactive approach to problem-solving and decision-making.
- Exhibits strong organizational and project management skills.
- Possesses a customer-centric mindset with a focus on delivering high-quality service.
- Is adaptable and able to thrive in a fast-paced dynamic environment.
Minimum Qualifications
- Masters/Bachelors degree in science or engineering
- Minimum 6 years of experience in related field
- Experience managing engineers or service personnel is required
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
Manager
Employment Type
Full-Time
