Guest Relations Manager

Guest RelationsManager Fraser Suites

Frasers Hospitality a member of Frasers Property Group is a global hospitality leader. As the worlds leading brand in serviced apartments and hotel residences we deliver gold standard hospitality in cities across Asia Australia Europe the Middle East and Africa. A true global brand with a friendly feel our staff are connected through our shared vision and four core values collaborative real respectful and progressive. Passionate about promoting from within our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers our accommodations are available for both short and long stays.

What youll be doing as a Guest Relations Manager:

• To maintain levels of service that consistently exceeds the expectations of our guests and ensure we are giving positive memorable experiences for our guests
• Provide leadership and support to all members of the Front Office team ensuring they are equipped to fulfil their duties whilst being the Management representative during these hours.
• To build a culture of feedback sharing and improvements with all teams. All staff should recognise feedback good or bad as a gift to utilise and own.
• To maintain levels of service that consistently exceeds the expectations of our guests and ensure we are giving positive memorable experiences for our guests
  
• To understand the importance of music lighting temperature flowers cleanliness and language in the department to ensure the correct ambience is maintained at all times and to work to the Standard Operational Procedures at all times.
• To ensure all Front office meets targets.
• To support the Front of House Manager in achieving all set targets and budgets through the year.
• To ensure billing and control of revenues are maintained at all times.
• To explore all sales opportunities through up-selling techniques and working with our Senior Sales Manager
• This position is based on a 4 on 4 off 12 hours shift basis

You have proven experience in a similar role with excellent communication skills being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in the Front Office Department. If you are an excellent communicator and problem solver this role will help you develop these skills further bridging communication between customer and management. Please note to be considered for this role you must be eligible to work in the UK.

Does this sound like you Then click Apply Now.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeshipprogrammes that support you in developing your career
• High Street Discounts on a range of high street shops experiences holidays and much much more.
• Cycle to work scheme save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental optical medical and more available from 5 per month
• Referral schemes that pay up to 1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work withWagestreamgiving instant access to your pay as its earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50% of the money youre already earned learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme free confidential advice available 24/7 to you and your family.
• Additional day off for your birthday.

Plus on completing your probationary period you will be provided with:

• Bonus Plan based on clear and transparent KPIs.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle have removed single use plastic from our day-to-day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze the UK sustainability is a key focus for everyone.
• We have moved to a chemical free cleaning system in our properties with an enzyme based eco-friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.