Technical Support Advisor - Spanish Language
Technical Support Advisor - Spanish Language
Posted on :
29-08-2025
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1 Vacancy
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Job Description
At Apple we believe that our diverse backgrounds perspectives and passions help us create the ideas that move all of us forward. As an AppleCare Technical Support Advisor your influence is critical in supporting many of our popular products including iPhone iPad MacBook iMac and more. As our customers first point of contact youll be the friendly voice of Apple providing world-class problem solving and customer support via phone or chat. Well rely on you to use your technical expertise creativity and passionin combination with our documented processes and proceduresto meet our customers needs in a way that reminds them that behind our great products are amazing people who care about their experiences. Well train you to be the is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen heard and inspired to do their best work. Our environment makes space to listen learn and amplify diverse perspectives and experience. Were committed to helping employees explore their position comes with competitive pay great benefits eligibility to participate in our company stock plan time off an employee discount and dedicated resources to support your ongoing growth and career development.
- Minimum of 2 years professional technical troubleshooting expertise and customer service
- or contact center sales/support or training or equivalent experience
- Able to read write and speak fluently in Spanish and English
- Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for consume and apply information ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings testings and certifications required for this role
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time including weekends and holidays with the possibility to flex up or down in hours depending on business needs
- Passion for customer service and ownership of the customer experience
- Experience supporting customers in person or via phone email or chat
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals treating everyone with respect
- Able to communicate clearly and effectively with customers while both written and verbally with customers while accurately documenting notes
- Able to self-manage effectively manage time multitask organize and prioritize while working independently in a fast-paced constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
Required Experience:
Unclear Seniority
Employment Type
Advisor
Key Skills
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