The Operations Officer will oversee daily operations to ensure efficiency and effectiveness within the franchise network and that all necessary reporting is channelled to the Headoffice timeously. This role requires a strategic thinker with excellent organizational skills and the ability to manage multiple projects simultaneously.
Salary:
USD 400 - 500 net
Responsibilities:
- Operational Management: Develop implement review operational policies and procedures to enhance productivity and service quality.
- Franchise Support: Provide support and guidance to all the Sales and Rental agents to ensure compliance with company standards and operational excellence.
- Performance Monitoring: Track and analyze operational performance metrics; recommend and implement improvements.
- Training and Development: Organize training programs for franchise staff to promote best practices and operational efficiency.
- Finance Management: Assist in preparing and managing the finances budgets and monitor expenditures and analyze budget variances in accordance with the set policies and procedures.
- Collaboration: Work closely with the PREA and Head Office to align operations with company goals and strategies.
- Reporting: Prepare regular reports on operational performance challenges and opportunities for improvement timeously.
Key Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and operational management software.
- Proficiency in the use of Propertybook and Webdev an added advantage
- Ability to work in a fast-paced environment and manage multiple priorities.
Qualifications:
- Bachelors degree in Business Administration Accounting Operations Management or a related field.
- 3-5 years of experience in operations management preferably in the real estate or franchise sector or exposure to international brands.