Client Services Manager
Client Services Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are expanding our services by launching a new division dedicated to supplying high-quality interns from the Philippines to overseas companies. This is an exciting opportunity to be part of a pioneering team that will shape and grow this new service line from the ground up.
Tasks
- Work with company directors to design and implement processes for the new internships division.
- Manage client onboarding and maintain strong long-term relationships with overseas companies.
- Serve as the main point of contact for client inquiries ensuring timely and professional communication.
- Oversee intern placement processes from client requirement gathering to candidate matching and support.
- Supervise and mentor the junior team member delegating tasks and providing guidance.
- Prepare client reports performance updates and feedback summaries.
- Monitor service quality and continuously improve processes to enhance client satisfaction.
- Collaborate with internal departments (HR Recruitment Accounts) to ensure seamless operations.
- Take a proactive role in problem-solving and issue resolution with both clients and interns.
- Support business growth through client retention and service excellence.
Requirements
- Proven experience in client services account management or operations management (BPO or outsourcing background preferred).
- Strong communication and relationship-building skills with international clients.
- Ability to work independently in a start-up style environment creating structure and processes where needed.
- People management skills with the ability to coach and supervise junior staff.
- Excellent organizational and problem-solving abilities.
- Comfortable working late shifts (2pm11pm PH time) to align with international clients.
- Strong attention to detail and commitment to delivering high-quality service.
Benefits
- Opportunity to be part of a pioneering team shaping a new business line.
- Direct exposure to international clients and industries.
- Competitive salary and benefits package.
- Supportive leadership and a collaborative environment.
Join us as a Client Services Manager and elevate your career by driving exceptional client experiences in a dynamic innovative environment. Apply now to make an impact!
Employment Type
Full Time
