Services Specialist - Customer Order and Fulfillment
Services Specialist - Customer Order and Fulfillment
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
Responsible for facilitating transactions producing assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.Includes activities such as processing transactions managing processes material management site operations or warehouse logistics & shipping sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
- Facilitate order management - process order intake input into internal systems. Connect to customer portals and systems. May support forecasting billing and collection activities.
- Key contact for customer inquiries customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE.
- Exchanges technical information asks questions and checks for understanding
Required Qualifications
- Bachelors Degree from an accredited university or college with basic experience in a customer support logistics and customs operations or materials planning.
- Advanced English proficiency.
- Knowledge in Oracle SAP ERP Systems and Microsoft Office.
Desired Characteristics
- Strong oral and written communication skills. Strong interpersonal skills.
- Established project management skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to quickly adapt and react to changes.
- Sense of urgency and ability to prioritize the tasks.
- Previous experience with logistics international shipments and LATAM countries customs requirement especially for Argentina and Brazil is a plus.
- Ability to document plan market and execute programs.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
