Onboarding Specialist
Onboarding Specialist
Posted on :
28-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Why should I Apply:
At Sonar were a group of brilliant motivated and driven professionals working hard to help organizations build responsible secure high-quality code quickly and systematically. We build solutions that dont just solve symptoms of problems we fix problems at the source source code to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA Switzerland the UK Singapore and Germany. We believe team members should have the opportunity to come to work every day work on a product they are proud of love what they do and feel energized by their peers. With our roots deep in the open source community were all about the mission: provide solutions that deliver Clean Code.
Youll play a crucial role in ensuring customer success by guiding them through a seamless and effective onboarding process. By helping customers integrate SonarQube into their development workflows youll enable them to unlock its full value. Youll build trusted relationships by providing expert guidance and proactive support and you will represent the customers needs and experiences to our internal teams directly contributing to the ongoing improvement of our products and onboarding program.
On a daily basis you will:
- Lead the customer onboarding journey: Guide new customers through a successful onboarding process for SonarQube ensuring a smooth integration and adoption into their workflows. Youll assist with configuration and help them implement best practices using our defined onboarding plans.
- Collaborate and support: Partner closely with our sales and customer success teams to ensure seamless handoffs and alignment on customer goals. Youll also work with internal teams to refine and evolve our onboarding program using insights gathered from customer interactions.
- Solve challenges and provide expertise: Identify customer pain points and adoption challenges then create actionable plans to overcome them. Youll provide best practices and technical guidance to help customers get the most out of our solutions. For complex technical issues youll escalate them to our Onboarding Engineers or Support teams and ensure the customer receives a timely resolution.
The experience you will need:
- Customer-facing experience: At least 3 years of experience in a customer-facing role such as Customer Success Technical Account Management or Consulting with a proven track record of building strong customer relationships.
- Technical knowledge: A solid understanding of software development practices including CI/CD and other DevOps concepts. You should be able to quickly learn and explain technical concepts and have experience with cloud-based SaaS solutions.
- Problem-solving and communication: Exceptional problem-solving skills and a proactive customer-first mindset. Youll need excellent communication skills to listen to customer needs convey complex ideas clearly and collaborate effectively with internal teams across the organization.
- Organizational skills: Strong organizational skills and attention to detail with the ability to manage multiple projects at once.
Why you will love it here:
Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550 SonarSourcers from 33 different nationalities can relate!
We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
We have a growth mindset. We love to learn and believe that continuous education is critical to our an ever-changing industry new skills are a must and were happy to help our team acquire them.
We prioritize Diversity Equity and Inclusion:
At Sonar we are a global workforce and recognize the value of different backgrounds and global cultures.
We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
Please note that applications submitted through agencies or third-party recruiters will not be considered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
