Director of Event Services
Director of Event Services
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$ 101000 - 135000
1 Vacancy
Job Description
JOB SUMMARY
Responsible for the Event Services Department. Manages and leads event service staff and acts as a liaison between Banquets/Catering Event Technology Event Planning Sales and the customer to ensure consistent high level service throughout property events. Promotes consistency by executing events based on catering/event service/food and beverage Standard Operating Procedures. The position ensures the Red Coat Program (MHR) is in place and adhered to by all Event Service Managers. The position is responsible for achieving guest and employee satisfaction and for assisting in managing the financial performance of the addition the Director of Event Services recognizes opportunities to up-sell and suggests enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the event management food and beverage sales and marketing or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the event management food and beverage sales and marketing or related professional area.
CORE WORK ACTIVITIES
Managing Event Services Operations
Meets with Event Managers to review scheduled events and troubleshoot potential problems/conflict.
Coordinates all projects involving capital resources used by the department.
Works closely with Director of Catering Operations to ensure successful customer events.
Ensures leadership is aware of significant groups which may affect property operations.
Consult s with customers in order to determine objectives and requirements for events such as meetings conferences and conventions.
Leading Event Services Teams
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
Ensures integration of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Managing Profitability
Introduces ideas to leadership team to enable property to remain competitive.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Works directly with major groups when high profile and financial impact will be significant (limited instances).
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Consult with customers in order to determine objectives and requirements for events such as meetings conferences and conventions.
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with applicable laws and regulations.
Reviews property specific event operations annually and makes appropriate adjustments.
Reviews staffing levels to ensure that guest service and operational needs are met.
Communicates and ensures departmental and property emergency procedures are executed when necessary.
Ensures that regular ongoing communication is happening in all areas of event operations.
The salary range for this position is $101000 to $135000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.
Required Experience:
Director
Employment Type
Full-Time
