Sr. Mobility Servicing Associate (Truck and Trailer)
Sr. Mobility Servicing Associate (Truck and Trailer)
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Job Description
What You Will Bring
Minimum 4- 6 years related financial services including commercial truck and trailer financing.
Knowledge of Daybreak KSIOP CRM and/or ALFA preferred.
Background in auto finance or dealer finance services a plus.
Bachelors Degree or equivalent work experience.
Strong communication skills to effectively interact with all levels of internal and external stakeholders.
Strong relationship management skills to build and maintain relationships and work with 3rd party vendors.
Effectively work in a team environment.
Strong customer service and telephone skills.
Strong negotiation skills to negotiate mutually beneficial arrangements with a customer.
Follow workflow processes for all assigned job duties.
Strong problem solving and analytical skills.
Familiarity with accounting processes related to accounts payable accounts receivable and reconciliations.
Strong PC navigation skills including knowledge of Windows operating environment.
Proven track record with delivering seamless customer experiences.
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Sr. Mobility Servicing Associate (Truck and Trailer) is responsible for the end-to-end collections
and servicing of the Truck and Trailer Loan and Lease Commercial Vehicle Finance (CVF) and the
Commercial Fleet customers ensuring a seamless customer experience. As a dedicated point of
contact for customers this role plays a key part in maintaining exceptional service standards while
working to both retain and grow the portfolio through proactive relationship management and high
levels of customer satisfaction.
What You Will Do
1. Hydrogen Class-8 Truck and Trailer Commercial Financial Services
Manage servicing tasks for end-to-end financial services lifecycle from post origination to collections and remarketing.
Develop and maintain procedures for 100 tasks across 50 states abiding by the policy and regulatory guidelines and submit for approval and publication in the companys knowledge hub.
Review Commercial Truck and Trailer finance accounts for payment errors any signs of fraud or other issues and with various departments and stakeholders to resolve the issues.
Handle inbound and outbound Commercial Truck and Trailer finance customer service calls and assist the customers on day-to-day account management including statements payments insurance or any other account issues.
Participate in regular month-end reconciliation activities and assist Accounting and Tax teams with timely month-end reports resolving issues and supporting ad hoc issues.
2. Commercial Vehicle Portfolio Collections and Servicing
Manage the health of the Commercial Truck and Trailer portfolio by taking proactive actions to prevent delinquency and timely collections.
Perform collections duties including payment reconciliation delinquency queue management customer outreach payment negotiation inbound call management customer information maintenance account recovery and resolution.
Participate in process and system upgrade requirement sessions and contribute to improving the collections process efficiencies.
Work with vendors on repossession and accounting on charged off accounts.
Support accounting month-end closing process.
3. Truck and Trailer End of Term (EOT) and Remarketing
Support the customers with EOT processes.
Coordinate with the Remarketing vendor to process fees and proceeds.
Document review and process all related documents related to EOT. and/or remarketing.
Required Experience:
Senior IC
Employment Type
Full-Time
