IT Service Delivery Specialist

For this role you will need:

• Planning & Administration
  • Provide information and assist to the Supervisor with IT budgeting and cost control
  • Follow and implement Emerson policies regarding IT management security standards and procedures
  • Assists users with business proposal generation regarding our standards and policies
  • Asset management including Hardware lifecycle management and SW licensing.
• IT Infrastructure & Support:
  • Ensure optimum support for end-users at all times within agreed service levels
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure in terms of
  • Security standards aligning with the Emerson security policy.
  • Systems and data access to be handled in collaboration with Service Desk
  • Backup and recovery including Disaster Recovery Planning
• Audit compliance
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server clients printers and other standardized peripherals data communication (LAN WAN WLAN VPN access and required components) voice communication (local and remote)
  • Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure European Applications or Divisional Applications)
  • Uses the helpdesk as the central point for all IT issues and service requests
• Communication:
  • Establish good working relationship with users and other sources of support and assistance
  • Establish the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Who you are:

• Communicates Optimally. Crafting and delivering multi-mode communications that convey a clear understanding of the outstanding needs of different audiences.
• Building strong customer relationships and delivering customer-centric solutions.
• Committed. Seeking new opportunities and tough challenges with high energy and passion.

For this role you will need:

• 3-6 years of significant experience within a sophisticated IT Infrastructure environment
• Proven ability in the following (3 years):
• Demonstrable experience providing support for IT infrastructure including servers clients printers and other standardized peripherals as well as data communication (LAN WAN WLAN VPN access and related components) and voice communication (both local and remote).
• In direct user/customer interactions using discussions fix and risk evaluation to resolve customer issues.
• In working with IT documentation standards and policies as well as vendor related processes
• Knowledge on VMware ESXi / VCenter knowledge Windows Server 2008/2012/2016 Cisco networking knowledge CITRIX; MS Remote Access.
• Experience in IP networking administration and services including DNS DHCP Security & Compliance tools (e.g. Ivanti/MECM WSUS Symantec FireEye) Active Directory and GPO & policy design and support.
• English interpersonal skills written verbal and listening.

Preferred Qualifications that Set You Apart:

• College/University degree in a related field or experience may be considered in lieu of formal education
• Demonstrable experience working closely with senior business leadership and collaborating with multiple partners.
• ITIL 4 Foundational Certification

Other Requirements:

• Availability to travel in the designated area/country
• Flexible towards working hours for maintenance activities

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that phenomenal ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans vacation and holiday leave.