Order Processing Specialist
Order Processing Specialist
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USD 45000 - 56000
1 Vacancy
Job Description
As the Order Processing Specialist you will be responsible for accurately and efficiently processing customer orders ensuring timely entry and maintaining precise records. This role requires strong attention to detail excellent communication skills and the ability to collaborate effectively with various internal departments to provide exceptional customer experience.
Key Responsibilities:
Order Entry and Verification:
- Receive review and accurately enter customer orders into Salesforce.
- Verify order details quantities pricing customer specifics and resolve any discrepancies before processing.
- Ensure all necessary documentation such as purchase orders quotes etc. are complete and accurate.
- Process monthly renewals and ensure contracts are updated accordingly.
- Communicate order status updates to Account Managers via phone email or chat.
- Address and resolve order discrepancies complaints and issues promptly and professionally escalating complex cases when necessary.
- Additional tasks and duties as directed. General office duties as needed.
- High school diploma / GED
- Two years in accounting account receivables customer service representative or closely related experience.
- A Business or financial related degree will be considered in lieu of experience.
- Working knowledge of Word Excel Outlook SharePoint S4/Hana and Salesforce.
- Excellent written and verbal communication skills with the ability to read speak and write English.
- Exceptional telephone etiquette; professional courteous and friendly.
- Ability to take initiative prioritize and manage time effectively.
- Salesforce
- SAP experience
- Compensation: $45000 - $56000
- FLSA: Non-exempt position. (Eligible for Overtime)
- A background check will be required for employment.
- Hours for this position are 8:00 a.m. to 5:00 p.m. CST. Monday through Friday. A flexible work schedule can be arranged.
- This position reports directly to the Order Operations Manager.
- Health Vision and Dental Benefits 401k and vacation time apply after waiting period.
- EPLAN Software & Service LLC is an EOE/AA employer. All individuals including minorities women individuals with disabilities and veterans are encouraged to apply.
#LI-Hybrid #EPlan
If you require reasonable accommodation for any part of the application or hiring process due to a disability you may contact the companys Human Resources Department at .
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO including Disability/Vets.
Required Experience:
Manager
Employment Type
Full-Time
