Lead Software Engineer
Lead Software Engineer
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Job Description
Lets talk about this role
Were on a mission to improve health and wellbeing by providing innovative accessible and personalised experiences for our members. As part of this were growing our Data & AI capabilities and are on the lookout for a Lead Software Engineer whos ready to push boundaries influence outcomes and deliver technology that truly makes a difference.
As a Lead Software Engineer youll play a key role in designing developing and delivering advanced software solutions within our Agent Experience & Telephony domain. Youll play a key role in transforming nibs customer service and agent experience.
Youll be accountable for:
Architecting modern software systems in Python and Typescript/
Leading the development lifecycle across design quality release and production support
Ensuring security performance and maintainability across our solutions
Mentoring and managing a team of software engineers
Driving continuous improvement in engineering standards and delivery practices
Being a trusted voice in technical direction and thought leadership
Ensuring production systems are robust monitored and meet SLA requirements
Promoting a culture of psychological safety and learning from success and failure
Lets talk about you
If youre passionate about building scalable resilient systems and thrive in leading high-performing teams within a cutting-edge tech environment this role is for you.
Youll bring:
Customer engagement platforms (e.g. Salesforce Twilio Amazon Connect)
Proven experience architecting developing and delivering large-scale solutions
Commercial experience in Typescript/ and Python
Strong background in cloud-native development ideally in AWS
Deep knowledge of software engineering best practices including CI/CD automated testing DevOps and secure coding
Experience mentoring and guiding engineering teams
Pragmatic problem-solving with strong business acumen and product thinking
A passion for collaboration inclusion and continuous improvement
Bonus points for experience with:
LLMs embeddings vector stores and platforms like Azure OpenAI or Amazon Bedrock
Intelligent automation tools (e.g. RPA document processing)
JavaScript frameworks like React Vue or Angular
API design and documentation (OpenAPI/Swagger)
We know some people only apply when they meet every requirement. Were always on the lookout for curious individuals who will add to the culture so if this role resonates with you and you have relevant experience; wed love to hear from you!
Lets talk about who we are
nib is a leader in private health insurance disability support and health services reshaping the industry through bold innovation strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect connect and empower you to access healthcare when and where you need.
We have a mission and vision of people enjoying better health. Through our success we aspire to more prosperous and sustainable communities helping members and travellers make more informed healthcare decisions and generally live healthier lives.
Lets talk about diversity equity and inclusion
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. Were committed to an environment where everyone has the autonomy and freedom to be their authentic selves every day. We encourage Aboriginal and Torres Strait Islander peoples people living with disability veterans LGBTQIA as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or would like this advertisement in an alternative format please contact us at
Lets talk about working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs designed for focus connection and collaboration. Were committed to coming together with purpose.
Other benefits to support you at work (and play) include:
New starter benefit to help set up a functional home workspace
50% discount on employee health insurance 35% off travel insurance
The opportunity to give back to the community through paid leave for volunteering through nib foundation
Access to our nib Well Program and corporate fitness discounts
Access to employee share plans short-term incentive program and life and salary continuance insurance benefits
18 weeks paid parental leavefor all new parents regardless of carer status 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live learn and work.
Employment Type
Full-Time
