2025-7702 Software Engineer Level III (ServiceNow Developer)

Schedule: Night Shift

The Senior ServiceNow Developer is responsible for design development and unit testing of ServiceNow Catalog Items automation and integration solutions. The candidate will engage with Business Analyst and SME to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow.   

Job Responsibilities:

• Design architecture maintenance and enhancement of Catalog items.
• Create and maintain the current state of the ServiceNow platform architecture documentation.
• Communicate and collaborate with non-technical stakeholders to gather requirements analyze the impact of new requirements and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities identify document and track software defects. Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript including support for newly developed modules or major releases.
• Participate in the configuration and customizations as needed based on customer needs.
• Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Qualifications :

Required Skills:

• Solid 3-5 years experience in ServiceNow development.
• Technical Skills : Javascript HTML/CSS REST ServiceNow Flow Designer ServiceNow Service Catalog JSON XML Powershell AngularJS
• Proficient in JavaScript-based design development and implementation of ServiceNow solutions for IT Service Management (ITSM) including Incident Change Service Request / Service Catalog Knowledge Problem CMDB and Service Portal.
• Experience with server-side and client-side scripting on the ServiceNow platform including Business Rules Client Script Script Include UI Policy UI Actions and UI Pages. 
• Experience with ServiceNow technologies such as Workflow/Flow Designer Reports Email Notifications Email Inbound Actions SLAs ACLs GlideRecord GlideAjax and GlideSystem.
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions including HTML CSS JSON XML SSO SAML SSL Web Services REST SOAP LDAP JDBC and ODBC.
• Experience in working on automation and integrations in ServiceNow with API Integration Hub/Orchestration and other similar technologies.
• Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Must be willing to work night shift.

The following will be a plus:

• Experience in Service Portal customization widget development and portal theming.
• Experience in maintaining platform security requirements within ServiceNow including security patch installation upgrades and cloning.
• Exposure to advanced modules/applications such as Virtual Agent Now Assist Automated Test Framework (ATF) CMDB ITOM Discovery ITAM and Customer Service Management (CSM).
• Experience in PowerShell Scripting Cloud Computing Platforms (AWS and Azure) and OAuth 2.0 authentication for automation and integration.

Additional Information :

BS in Computer Science Information Technology Computer Engineering Information Management or related discipline

Remote Work :

Yes

Employment Type :

Full-time