Casual, User Support Technician (FY 25-26)
Casual, User Support Technician (FY 25-26)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: This position works directly with students and staff to handle technology support requests within the Learning Commons spaces and through the Colleges ticketing system and Support Center partner. The incumbent resolves routine and non-routine problems related to the Colleges audio/video and desktop environments with support requests ranging from basic to complex. This position also offers fundamental technology training on College applications to students faculty and staff supports other Learning Commons operations and supports learning space installation testing and troubleshooting as needed.
Minimum Qualifications:
H.S. Diploma or equivalent*
*Or a combination of experience and education sufficient to successfully perform the essential duties of the job. Such as those listed above.
Licensing Requirements: Certification in N A MCA MCSE or Cisco or equivalent certification preferred.
Hiring Range:$19.52
Preferred Qualifications: TBD
Job Specific Task List:
- Provides helpful timely and professional customer assistance to college-wide users experiencing technology issues (in person via phone and via e-mail). - (Essential)
- Prioritizes incoming support requests for clients experiencing computer and technology related issues. - (Essential)
- Logs and tracks issues using the support center database entering accurate and complete information. - (Essential)
- Installs and configures software hardware cabling desktop operating systems and other computer-related technologies to assist users college-wide. - (Essential)
- Conducts technology workshops on use of college software for faculty staff and students. - (Essential)
- Installs and configures classroom technology hardware cabling and other audio visual-related technologies as needed. - (Essential)
- Coordinates with client services to maintain desktop images. - (Essential)
- Communicates and collaborates with Learning Commons personnel to answer a variety of student questions and to deliver services in an efficient and effective manner; cross-trains to provide additional support as needed for other services within the Learning Commons. - (Essential)
- Performs other duties as assigned. - (Standard)
Job Type:Part Time (less than 1000 hours)
If part time hours per week: Up to 20 hours
Equipment Requirements for part time casual adjunct and instructor positions:
It is HACCs expectation that candidates selected for this role will provide their own technology equipment.
Your own computer (Windows Linux or Macintosh desktop or laptop) with current web browser installed (Firefox Edge Safari Chrome) to broadband internet connection at all times during employment (DSL 4G/LTE FIOS Satellite or Cable/Xfinity/Comcast which enables you to communicate synchronously during meetings and other events such as USB Headset speaker and microphone captioning services adaptive technology assistive devices etc.
If you are not able to meet the equipment requirements listed above and are selected for the role you can request a special accommodation. Our ability to grant your request will be based on documented need and inventory availability.
Our Purpose: Learning for all; learning for life.
Our Core Values: A Circle of Caring
Caring by Creating Our Future Together
- We work together to shape and build our preferred future.
- We encourage and celebrate creativity and innovation.
- We set high goals and strive to achieve them.
- We strive to provide exceptional service to all who help shape our future.
Caring for Each Other
- We are gateways to student success and opportunity.
- We promote respect collegiality and equity-mindedness in all we say and do.
- We nurture awareness and cultural sensitivity to create a climate of trust.
- We are growth-minded believing that each of us is capable of learning developing and growing to support our mission.
Caring by Doing What is Right
- We are honest and hold each other and ourselves to the highest ethical standards.
- We provide the most accurate information available in all communications.
- We are transparent about our decisions as individuals and teams.
- We embrace broad engagement in the shared governance process.
Required Experience:
IC
Employment Type
Gig
