Technical Support Specialist

Addison, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a friendly proactive and detail-oriented Technical Support Specialist to join our IT team. This role will provide hands-on support for local and remote employees assist in upgrading and maintaining workstations perform hardware replacements and support day-to-day IT operations. The ideal candidate will have a strong technical foundation good communication skills and a willingness to assist with both routine and more complex support tasks.

Key Responsibilities:

Provide technical support for desktops laptops peripherals and software.
Upgrade Windows from Windows 10 to Windows 11.
Perform hardware replacements and upgrades including RAM keyboards displays etc.
User account maintenance via Active Directory.
Troubleshoot user issues with accessing external websites and systems.
Assist with setup relocation and IT equipment including monitors computers.
Document issues resolutions and IT procedures in a clear and organized manner.
Set up and maintain clean organized and fully functional workstations (monitor(s) docking station cabling peripherals etc.) for new and existing users.
Monitor and track IT inventory and supplies (keyboards mice cables adapters toner etc.) to help ensure availability and avoid shortages.

Requirements:

Experience in a technical support or helpdesk role.
Strong working knowledge of Windows 10/11 Microsoft Office and PC hardware.
Experience with account administration via Active Directory.
Ability to diagnose and repair common hardware issues on laptops and desktops.
Experience with networked printers and multifunction devices including setup troubleshooting and basic maintenance.
Strong customer service and communication skills.
Ability to lift up to 40 pounds and assist with physical office/IT equipment moves.
Basic understanding of the OSI model.