Wireless Operations Engineer
Wireless Operations Engineer
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Job Description
Job Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan Global Tech Center three times per week at minimum or other frequency dictated by the business.
Relocation:
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
The Role
We are seeking a Wireless Network Operations Engineer to join our dynamic team supporting the performance operations and optimization of wireless network systems in connection with OnStar services. This role requires an understanding of carrier wireless networks backend systems and their interactions with a strong focus on troubleshooting monitoring and analysis of network performance as it pertains to OnStars connected vehicle services.
The ideal candidate will have experience with mobile network technologies including GSM UMTS and LTE and a proven track record of debugging and resolving complex network issues. You will play a role in collaborating with wireless carriers internal teams and external partners to ensure the seamless operation of our connected vehicle services. Additionally the role includes the creation of new operational processes developing performance metrics and solving escalated customer reported issue with connectivity.
What Youll Do (Responsibilities):
Provide Support for network connectivity or related network issues for user community
Troubleshoots diagnoses and resolves problems with our wireless carriers impacting connected services.
Define and develop metrics and alerts to measure network performance related to connected services.
Understand & document system workflows associated with back-end interactions between wireless service providers and GM backend systems such as Inventory lifecycle of OnStar In-vehicle services etc.
Develop monitors and metrics to measure the carrier integration API performances
Execute network test plans as needed for new device launch and troubleshooting
Solves engineering related problems and create alternative solution to ensure continued operation
Create change requirements by describing high level business objectives business benefits and functional requirements with the Product Teams.
Participate in iterative co-validation sessions with IT counter parts (mostly developers and testers) as an SME to ensure that requirements have been correctly implemented
Works closely with wireless carriers and vendor partners to resolve performance issues
Work with other Customer Experience Operations team members to develop and improve operational playbooks
Travel as required
Apply various visualization tools to extracted data in order to provide unique and insightful results
Position requires operational support per on-call schedule
Handle escalated tickets and issues from customers
Additional Job Description
Yours Skills & Abilities (Required Qualifications):
Bachelor of Science degree in Computer Science Engineering Data Science or related field
2 years of relevant Cellular/Mobile Engineering or IT work experience
1 years of experience in Cellular/Mobile industry related to GSM UMTS and LTE technologies
Familiarity with telecommunications technologies and protocols including SS7 TCP UDP IP SIP VoIP T1 Ethernet
Understanding of Cellular Core Network Architecture and Radio Access Network
Understanding of mobile cellular acquisition and call flows for Voice SMS and Packet Data Calls
Understanding of data communication principles including OSI and TCP/IP protocol models including network security for both wireless and telephony networks
Experience in testing and debugging End-to-End 3GPP wireless device call performance in live networks
Familiarity with AAA HA GGSN SGSN HLR PDSN HSS MME S-GW P-GW
Exposure to carrier provisioning workflows and back end systems
Experience creating SQL Power BI reports or metrices
Operational experience supporting cellular network components creating or executing operational playbooks with venders to resolve customer issues or outages
Excellent verbal and written communication skill in English and Regional Language
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)
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Employment Type
Full-Time
