Technology Services Technician

The Technology Services Technician will setup configure and maintain desktops and laptops/tablets and any equipment or software directly associated with these devices. This position reports to the Director of Technology Services.

Responsibilities:

• Install and perform minor repairs to equipment for classroom public area and employee use.
• Ensure proper installation of equipment operating systems and software applications.
• Timely and efficiently diagnosis and repair of computer and user account related issues.
• Follow design or installation specifications when installing implementing or deploying college technologies.
• Troubleshoot learning management system determine scope of issues and make recommendations accordingly.
• Troubleshoot user accounts ensuring accessibility across numerous college systems.
• Utilize service desk processes and procedures to facilitate communication to users and timely resolution of technical issues.
• Collaborate and coordinate with other departments regarding technical needs or issues at hand provide/gather information to determine an appropriate solution make adjustments and resolve issues or facilitate escalation accordingly.
• Follow proper escalation processes for major configuration application and network issues.
• Provide training and functional advice to users in the proper use of college systems applications and equipment.
• Develop and revise internal and external training materials and procedures.
• Act as a coach or mentor in directing activities of department colleagues and/or work-study students.
• Work with faculty staff and management to ensure necessary resources are available and operating for all classes business and industry seminars and external groups.
• Maintain accurate records of hardware and software inventory utilizing college asset management applications.
• Carry an active role in the planning design and research of new or upgraded hardware and application systems; maintain current knowledge of hardware application and network technology and recommend modifications as necessary.

Required Knowledge Skills and Abilities:

• Knowledge of basic networking principles and client/server relationships.
• Ability to collaborate support educate and work effectively as an active member of a team.
• Ability to operate a computer using applications utilities and operating systems used by the college.
• Ability to provide excellent customer service and demonstrate commitment to customer service standards.
• Knowledge of computer hardware and software installation and maintenance.
• Knowledge of and ability to troubleshoot problems with computer systems including hardware peripherals classroom technology software applications email network issues; make repairs and corrections where required.
• Knowledge in troubleshooting desktop laptop tablet and mobile hardware.
• Ability to use judgment discretion and decision-making skills in dealing with confidential and sensitive issues.
• Intermediate knowledge of Windows and Apple operating systems Office365 products and Microsoft applications.
• Knowledge of licensure as applied to college software applications.
• Ability to model integrity through self-awareness personal accountability ethical behavior quality standards and sustainable practices.
• Ability to think critically by applying problem solving practices acquiring relevant information using technology and other resources appropriately and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly concisely and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases adapt to different cultural situations and demonstrate a commitment to respectful interactions with persons of various ethnic cultural socio-economic or educational backgrounds.

• Associate degree in Information Technology or related field.
• Experience with computer installation support troubleshooting maintenance and repair preferred.

In evaluating candidates for this position the College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform duties of position.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world identify challenges and to discover design and deliver solutions. We value the ability to serve students from a broad range of cultural heritages socioeconomic backgrounds genders abilities and orientations. Therefore we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty staff administration students and community partners who are also committed to closing equity gaps.

2025 annual benefits include:

• 3 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and at a minimum includes days between Christmas and New Years holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th.
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness injury or doctor and dentist appointments of the employee dependent children spouse or parents of the employee or spouse; cumulative to 135 days (1080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2500 annually (eligibility requirements apply)
• Health insurance for employee spouse and dependents with attached Health Savings Account (HSA); CVTC contributes $3400 annually for a family plan or $1700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTCs health insurance
• $2500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee spouse and dependents
• Vision insurance for employee spouse and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS) CVTC matches 6.95% vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• EmployeeAssistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students such as computer repair automotive repair Shear Inspiration Salon and Spa aesthetician services and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e. there is no waiting period).

CVTC does not discriminate on the basis of race color national origin sex disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the colleges non-discrimination policies: Vice President of Talent & Culture 620 W. Clairemont Avenue Eau Claire WI 54701 WI Relay: 711