Services Delivery Manager
Services Delivery Manager
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Seeking a Services Delivery Manager to join one of our top clients in Columbia SC. This role is pivotal in managing a dynamic team of analysts and engineers ensuring the seamless operation of cyber infrastructure and tools and providing round-the-clock monitoring and incident response. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture please apply today!
Position Overview/Responsibilities for the Services Delivery Manager:
- Oversee the comprehensive delivery of services to designated clients or business units.
- Act as the primary contact for client escalations and service-related inquiries.
- Monitor service performance ensuring compliance with SLAs and KPIs.
- Lead and mentor service delivery teams to achieve operational excellence.
- Collaborate with cross-functional teams to resolve issues and enhance service delivery.
Required Skills for Services Delivery Manager:
- Bachelors degree in Business Information Technology or a related field (Masters degree preferred).
- 5 years of experience in service delivery operations management or a related field.
- Extensive knowledge of security technologies such as SIEM IDS/IPS and EDR.
- Strong leadership and people management skills.
- Excellent communication negotiation and interpersonal abilities.
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Employment Type
Full-time
Key Skills
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