Front Office Manager

Plymouth, MA - USA

Monthly Salary: USD 1 - 1

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Front Office Manager:

Job Purpose:To maintain a high quality of services offered to guests through management of the functional areas of reservations guest registration bell services telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities:

Supervise Front Desk staff: hiring firing performance evaluations training and development. Schedule staff according to labor standards and forecasted occupancy.
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development job engineering and quality image.
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Maintain procedures for credit control and handling of financial transactions security of monies guest security and emergency procedures.
Receive departmental related guest complaints and ensures corrective action is taken.
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
Other duties as assigned.

Job Skills:

Analyze and interpret business records and statistical reports; interpret policies established by administrators.
Use mathematical skills to interpret financial information and prepare budgets.
Understand the government regulations covering business operations.
Make business decisions based on production reports and similar facts experience and opinion.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.

Job Qualifications:

Experience

Minimum 1 year experience on night audit 2 years experience in front desk operations and 1 year experience in either direct sales or retail trade; OR an equivalent combination of education and experience.

Required Experience:

Front Office Manager:Job Purpose:To maintain a high quality of services offered to guests through management of the functional areas of reservations guest registration bell services telephone services and guest accounting so as to maintain established operational standards and maximize profits of th...

Front Office Manager:

Job Responsibilities:

Supervise Front Desk staff: hiring firing performance evaluations training and development. Schedule staff according to labor standards and forecasted occupancy.
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development job engineering and quality image.
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Maintain procedures for credit control and handling of financial transactions security of monies guest security and emergency procedures.
Receive departmental related guest complaints and ensures corrective action is taken.
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
Other duties as assigned.

Job Skills:

Analyze and interpret business records and statistical reports; interpret policies established by administrators.
Use mathematical skills to interpret financial information and prepare budgets.
Understand the government regulations covering business operations.
Make business decisions based on production reports and similar facts experience and opinion.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.

Job Qualifications:

Experience

Required Experience:

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

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All our current and past programmes for young people, particularly women and refugees, across the Middle East, North Africa, sub-Saharan Africa and Europe.

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