Front Desk Agent
Front Desk Agent
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-08-2025
Job Description
Sand Valley is a golf resort and community settled gently upon 12000 acres of rugged pre-historic sand dunes in central Wisconsin. Here residents and guests alike will find five world-class golf courses built in harmony with the land friendly and welcoming hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf Sand Valley offers guests flavors of the region through farm-to-table culinary experiences. From fat-tire biking hiking fishing and kayaking to ice hockey or a guided cold plunge Sand Valley is a year-round celebration of the outdoors. With 16 grass tennis courts and the eleventh Court Tennis facility in the United States Sand Valley has become a mecca for racquet sport enthusiasts.
Working at Sand Valley is a dream for golf fans outdoor enthusiasts and hospitality professionals alike. The Sand Valley team works together to create experiences of a lifetime for our guests. We are passionate stewards of our resort our community and our environment. As an endlessly curious group we ask questions share ideas and always look for a better way. With a hard-working attitude we help guide our guests through their pure golf experience immersed in Wisconsins natural beauty and away from the demands of daily life.
Position Summary:
- As a Front Desk Agent at Sand Valley you are the first and last impression for our guestswelcoming them with warmth providing excellent service throughout their stay and ensuring smooth check-ins and check-outs. Youll be part concierge part problem-solver and always an ambassador for our resorts signature hospitality.
- Please note: availability through October 20 is essential for this role.
What Youll Do:
- Guest Service & Communication
- Greet guests with professionalism and enthusiasm creating a welcoming environment from the moment they arrive
- Assist with check-in/check-out procedures efficiently and accurately
- Clearly communicate resort policies offerings and local area information
- Proactively promote resort amenities like golf dining retail and massage services
- Reservations & Coordination
- Take hotel and golf reservations over the phone and in person
- Contact upcoming arrivals to confirm reservation details and accommodate special requests
- Coordinate with service providers such as shuttle drivers and massage therapists to meet guest needs
- Daily Operations
- Answer phones and respond to guest inquiries with accuracy and warmth
- Handle billing inquiries and assist in resolving payment concerns
- Assist with shift closing procedures and reconcile shift reports
- Maintain a clean organized and secure front desk environment
- Support special requests and amenity orders for guests and management
- Uphold and publicly support resort policies and service standards
What You Bring:
- Prior customer service experience is highly valued
- Excellent written verbal and interpersonal communication
- Able to handle multiple tasks under pressure with minimal supervision
- Familiarity with Visual One and/or Golf Pro is preferred; strong computer skills (Word & Excel)
- Polished appearance and positive attitude in all situations
- Available to work weekends evenings and holidays as needed
- Must successfully pass a background check
Physical Requirements:
- Ability to stand walk lift (up to 50 lbs) and move for extended periods
- Comfortable operating standard office and communication equipment
- Able to perform basic math and follow written and verbal instructions
- Lift up to 30 lbs occasionally 20 lbs frequently and 10 lbs constantly
Work Environment:
- Primarily indoors in a front desk or office setting with adjustable lighting and ventilation. May occasionally be exposed to outdoor conditions moving equipment or stray golf balls. Safety protocols must be followed at all times.
Perks:
- Golf Privileges
- Retail & Restaurant Discounts
- Employee Meal Program
- Uniform Allowance
- Employee Assistance Program Canopy
Classification:
- Full-Time Seasonal Hourly Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
#sandvalley
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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