Shop Supervisor
Shop Supervisor
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Job Description
DALLAS TRAILER REPAIR CO
JOB DESCRIPTION: SHOP SUPERVISOR
Full-Time On-Site Competitive Pay Benefits Available
Position Summary
Oversee and manage service operations at specified shop location ensuring the efficient and effective operation of the service centers. Your responsibilities will encompass a wide range of leadership operational and customer-focused duties as outlined below.
Areas of Responsibilities and Duties:
- Leadership and Management
- Provide direction and leadership to shop operations
- Supervise and support mechanics
- Monitor and access shop performance.
- Operational Oversight
- Collaborate with Dedicated Service Managers to establish and monitor key performance indicators (KPIs) related to service quality efficiency and customer satisfaction.
- Oversee the day-to-day operations of the shop ensuring smooth workflow optimal resource allocation and timely completion of repairs and maintenance.
- Implement and enforce standardized processes procedures and safety protocols to enhance operational excellence.
- Customer Relationship Management
- Cultivate and maintain strong relationships with key customer to understand their needs and ensure high levels of customer satisfaction.
- Collaborate with Dedicated Service Managers to address customer inquiries concerns and service requests in a timely and professional manner.
- Employee Management and Development
- Supervise all employees assigned to service shop
- Enforce all employee policies and procedures including and up to discipline actions and termination
- Approve and process employee time records and PTO requests
- Conduct employee performance evaluations
- Coordinate training initiatives to ensure technicians stay up to date with industry trends technology advancements and best practices.
- Continuous Improvement
- Identify opportunities for process improvement innovation and automation to streamline operations and enhance service quality.
- Compliance and Safety
- Ensure strict adherence to safety regulations industry standards and compliance requirements within the service shop.
- Collaborate with relevant stakeholders to address and resolve any safety or compliance issues promptly.
- Ensure a safe organized and tidy working environment
- Reporting and Communication
- Prepare and audit regular reports as required by customer and Dedicated Service Manager to manage key performance indicators.
- Foster clear and open communication channels across the service centers promoting a
Crisis Management
o Act swiftly and decisively in response to unexpected events or emergencies effectively managing crises and minimizing disruptions to operations.
Site Management
o Inspect and monitor condition of equipment tooling and facility.
o Communicate maintenance and repair needs to appropriate corporate department
o Keep shop clean and organized according to company standards
Skills and Requirements:
Must be able to read and write in English in order to document diagnosis and document solutions
Analyze and diagnose mechanical issues relating to trucks and trailers
Detailed knowledge of all trailer mechanical systems and parts (and trucks is supervising diesel techs) and deep and broad experience in performing repairs to these systems
High School Diploma or GED equivalent
Vocational/ Trade-School certification preferred
ASE certifications highly desired
Class A Mechanic requires 5 years of experience
Class B Mechanic requires 3-5 years of experience
Class C Mechanic requires 1-3 years of experience
Able to pass pre-employment knowledge or skill testing designed to determine probability of success on the job and mechanic classification
Able to pass background check
Attention to detail
Efficient worker
Excellent communication skills
Proven mechanical acuity and basic math skills
Tool Requirements: (If hired as Working Supervisor)
Toolbox: 3 Drawer or Larger Top Chest with Bottom Box
Socket Sets: 1/4 Drive Socket Set 3/8 Drive Socket Set1/2 Drive Socket Set
Pliers Screwdrivers Hammers Punches Flashlight
Pneumatic Tools: Drill Air Hammer Air Riveter 1/4
Physical Requirements:
Able to pass drug test
Able to pass medical physical exam
Able to work in uncomfortable conditions (heat cold small spaces)
Able to work in physically demanding positions
Able to stand on ones feet for prolonged periods
Able to lift push or pull 50 pounds at a time
Able to scale ladders or other means of access to trailer roof or interior
Skills and Requirements:
Exceptional leadership skills
Exceptional Organizational
Excellent interpersonal skills
Able to drive operational excellence
Able to cultivate a customer-centric approach
Able to foster a culture of continuous improvement
Vast knowledge of semi-trailer repair methods job costing and mechanical knowledge
This job description is intended to outline the primary duties responsibilities and qualifications associated with this position. However it is not an exhaustive list of all tasks and duties that may be required of an employee in this role. Dallas Trailer Repair Co reserves the right to assign additional tasks and responsibilities as needed. Employees will be expected to provide flexibility and the ability to adapt to the evolving needs of the company.
Required Experience:
Manager
Employment Type
Full Time
