Customer Experience Coordinator
Customer Experience Coordinator
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-08-2025
Job Description
TrackTown USA is seeking a driven Customer Experience Coordinator to play a key role in ensuring that fans partners and guests have an outstanding experience at TrackTown USAs portfolio of events. This role focuses on customer service ticketing hospitality and event-day operations serving as a frontline ambassador for the brand. The ideal candidate is energetic detail-oriented and passionate about delivering memorable experiences.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone email and in person providing timely and professional responses.
- Assist with ticketing operations including sales fulfillment troubleshooting and on-site support during events.
- Support hospitality and VIP services ensuring smooth check-ins premium seating experiences and guest satisfaction.
- Coordinate fan engagement initiatives such as information booths signage and interactive activations.
- Maintain accurate records of customer interactions feedback and issue resolution to help improve processes.
- Work closely with operations marketing and volunteer teams to ensure seamless customer experiences.
- Assist in developing FAQs event guides and communications that improve clarity for fans and participants.
- Provide on-site event support including setup guest services wayfinding and problem-solving.
- Contribute to post-event reporting and feedback collection to identify areas for improvement.
Qualifications
- Bachelors degree in communications sports management business or related field or equivalent experience.
- 13 years of experience in customer service hospitality or event coordination.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to remain calm and solutions-focused in fast-paced high-pressure environments.
- Proficiency with Microsoft Office Suite and ticketing platforms (experience with AudienceView Ticketmaster or similar a plus).
- Flexibility to work evenings weekends and holidays as needed for events.
- Passion for sports live events and community engagement.
- Outbound ticket sales experience is preferred.
- Other Duties as Assigned: The Customer Experience Coordinator may also be responsible for performing other duties as assigned by the Director of Ticketing and Customer Experience. These additional tasks will be in line with the overall objectives of the role and will provide opportunities for professional growth and development.
About TrackTown USA
TrackTown USA is the global leader in track and field innovation event production and fan engagement. Based in Eugene Oregonhome of Hayward Field at the University of OregonTrackTown USA hosts world-class competitions and inspires the next generation of athletes and fans through unique community programming.
The organization was responsible for organizing the 2014 IAAF World Junior Championships theand 2023 USATF Outdoor Championships the 2016 IAAF World Indoor Championships in Portland and theand 2024 U.S. Olympic Team TrialsTrack & partnership with USA Track & Field the organization brought the 2022 World Athletics Championships to the United States for the first time. TrackTown delivers the Wanda Diamond Leagues recurring Prefontaine Classic recognized as one of the worlds best track and field meets.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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