NISS Program Advisor : NISS Coach

Bachelors degree and three years of related experience; or a combination of education and related experience.

Application to include a resume and cover letter/letter of intent.

The National Institute for Student Success at Georgia State University (NISS) is dedicated to helping colleges and universities identify and resolve institutionally-created barriers to equity and college completion. Through diagnostic services and practitioner-led coaching collectively known as NISS hightouch services the Institute enables campus leaders to implement proven student-success systems and data-driven interventions and to enact systemic change to institutional processes and structures. The NISS Program Adviser will support the organization and management of customized support for NISS partner institutions through diagnostic analysis cohort coaching and individual consulting. The position provides ongoing personalized attention and program implementation assistance based on each institutions unique characteristics and challenges. This includes supporting the development and delivery of a customized diagnostic analysis and playbook specific to the partner institution. NISS coaches will also provide consulting services to a variety of institutional clients through regular facilitated working sessions helping guide peer-to-peer and practitioner-led learning opportunities and discussions around program implementation support leadership and campus culture and strategic planning for one or more student success initiatives.

Examples of duties include:

• Deliver High-Quality Work Products
  Accountable for the timely execution of deliverables with a focus on clarity insight and strategic value.
• Insight Development
  Analyze qualitative and quantitative data to identify key findings for NISS diagnostic reports and playbook recommendations.
• Client Engagement and Communication
  Serve as a liaison with institutional partners to co-develop customized recommendations foster stakeholder buy-in and drive implementation of student success strategies.
  • Presents and communicates effectively in internal and external meetings
  • Co-leads effective meetings (e.g. CSI) with Senior Program Advisors
  • Assists clients in implementing student success strategies by creating materials that are tailored to the clients situation and drive action
  • Engages and develops relationships with junior client members
• Stakeholder Communication
  Effectively engage with junior stakeholders both internal and external to ensure alignment and progress toward shared goals.
• Feedback Integration
  Actively seek and apply feedback from the Associate Director and Senior Analyst to continuously improve work quality and effectiveness.
• Project Management
  Manage multiple concurrent projects involving diverse groups of higher education stakeholders ensuring milestones are met and outcomes are achieved.
• Problem Solving
  • Executes upon analysis and deliverables with high quality
  • Identifies and collects required institutional data synthesizing multiple data sources as needed
  • Executes on structured approach to identify key challenges and make actionable recommendations
  • Anticipates potential challenges and suggests strategies to mitigate them
  • Proposes own workplan and priorities to SPA for alignment
• Team Development and Teamwork
  Use an apprenticeship model to coach and develop team members fostering a collaborative and growth-oriented work environment.
  • Meets deadlines for deliverables / work output ensuring Senior Program Advisors (SPAs) & Assistant Directors (ADs) remain up to date on status
  • Proactively raises any conflicting deadlines or direction to SPA & AD team
  • Remains consistently motivated
  • Seeks feedback and coaching from SPAs & ADs to strengthen skills
  • Collaborates effectively with peers and leadership
• Support Development & Delivery: Contribute to the creation and implementation of the NISS diagnostic analysis and playbook for partner institutions.
• Lead Diagnostic Lifecycle: Guide institutional partners through each phase of the NISS diagnostic process including onboarding discovery refinement and recommendations.
• Data Analysis: Analyze institutional data from IPEDS surveys and other sources to identify trends and inform decision-making.
• Diagnostic Reporting: Lead or assist in producing diagnostic reports that highlight key enrollment challenges faced by partner institutions.
• Strategic Recommendations: Propose actionable changes to improve student progression retention and graduation backed by measurable data.
• Partner Engagement: Facilitate weekly check-in meetings with institutional partners throughout the diagnostic process.
• Implementation Planning: Develop detailed implementation plans based on playbook recommendations to support institutional change.
• Program Documentation: Maintain program files and generate reports on partner learning outcomes and implementation progress.
• Additional Duties: Perform other related tasks as assigned.

• Curriculum Development: Collaborate with subject matter experts to design and deliver program content including seminars and workshops.
• Program Evaluation: Assess the effectiveness of program activities and produce summary reports on outcomes and events.
• Relationship Management: Serve as the primary liaison for institutional partners and cohort participants.
• Research Support: Contribute to research efforts related to NISS programs and initiatives as needed.