Service Desk Officer
Service Desk Officer
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Job Description
TAFE NSW Life-Changing Careers
Service Desk Officer
Location Negotiable across NSW (pending campus availability)
2 x Temporary Full-time opportunities until June 2027
$105113 package includes salary ($88146 - $92609) employers superannuation and annual leave loading
At TAFE NSW we are dedicated to life-changing impact.
Thats why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someones world. Whether thats inspiring students supporting each other or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus Integrity Collaboration and Excellence. They define who we are how we work and inspire our performance.
We invest in our people
At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.
We provide you with tools and ongoing training and professional development health and wellbeing programs and depending on your role a 35 hour working week with a variety of flexible working options.
About the role
The Service Desk Officer plays a key role in supporting geographically dispersed staff students and stakeholders by providing a mix of virtual on-site and field support. You will deliver tiered responses through the Digital Solutions Group to listen diagnose and resolve a wide range of client requests - from intermittent issues to complex challenges.
About You
Youre a service-focused individual who thrives on helping others. Confident in providing technical assistance virtually and on site you put customers at the heart of your work responding promptly and effectively to their needs. Youre skilled at identifying issues resolving them efficiently and documenting solutions to improve future service delivery.
Youre a strong communicator who values collaboration and teamwork. You know how to explain technical concepts in everyday language making IT accessible to everyone. Your commitment to clear documentation and continuous improvement helps elevate the service experience for all.
To find out more about the role click to view the Position Description.
Our commitment to Diversity Equality and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close 11.55pm AEST Tuesday 9 September 2025
To apply for this role click on apply now and provide:
- Your current resume
- If applicable - Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
- Response to one targeted question when prompted in the application form (max 300 words)
Targeted Question: What is the best customer service youve ever received How did you take inspiration from that interaction and apply it in your daily work and how does this support a culture of quality customer service in an organisation
General recruitment and adjustment enquiries:contact Shay El-ardenli Talent Acquisition Advisorvia email ator (02)
Role-specific enquiries: contact Keely Godwin Service Desk & Field Support Specialist and
For helpful insights into preparing your application TAFE NSWs recruitment process and getting interview ready read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
A talent pool valid for 18 months may be created for this position and position(s) of the same classification that subsequently becomes vacant may be filled via this recruitment.
Location is negotiable across ourTAFE NSW note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
Considering a move to Regional NSW The Welcome Experience is a free service providing tailored support to ensure a smooth transition. From connecting you with the local community and essential services to helping you navigate employment and lifestyle opportunities. Discover the benefits of regional living explore The Welcome Experience and register today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
