Service & Hire Coordinator
Service & Hire Coordinator
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1 Vacancy
Job Description
Join Our Growing Team at Jarvie Plant!
Are you organised proactive and passionate about coordinating operational support Based at our Grangemouth depot this key role within our Hire and Service Team supports plant accommodation and power hire services.
As a Service and Hire Coordinator youll manage breakdowns maintenance schedules and customer enquiries ensuring our customers hire equipment is safe operational and ready to meet their needs. By keeping our hire fleet in top condition youll play a pivotal role in ensuring reliable operations and directly contribute to customer satisfaction
How This Role Supports the Delivery of Our Hire Solutions:
As a Service and Hire Coordinator you play a pivotal role in ensuring our hire services run efficiently and reliably. Youll resolve equipment issues promptly maximise asset availability and make sure our customers can continue their work without disruption.
Key Responsibilities:
- Take ownership of breakdowns and service activities from start to finish to minimise downtime and maximise asset availability.
- Maintain accurate and up-to-date records of all hire and service activities
- Act as the main link between customers depots subcontractors and field service personnel ensuring timely communication and swift resolution of issues.
- Monitor service and breakdown performance escalate issues when needed and recommend process improvements.
- Support planning and execution of maintenance schedules ensuring all assets remain compliant safe and operational.
- Produce reports to inform operational decision-making and contribute to continuous improvement initiatives.
- Administer job sheets checklists quotations invoicing and service files with accuracy.
- Identify opportunities to improve service processes and implement solutions in coordination with the team.
This role is critical in delivering hire solutions that are reliable safe and customer-focused making a tangible impact on our operations and customer satisfaction
What makes you a good fit for this role:
Wed love to see the following skills and experience from our applicants:
- Strong organisational skills with the ability to prioritise effectively.
- Excellent communication skills to liaise clearly with customers depots subcontractors and field staff.
- Experience in hire desk depot operations or service coordination is advantageous.
- Attention to detail especially when managing records job sheets and service documentation.
- Problem-solving mindset able to respond quickly and effectively to operational challenges.
- Proficiency with CRM hire systems and Microsoft Office tools.
- Team player who can collaborate across departments while taking ownership of key responsibilities.
Ideal for someone who enjoys operational coordination resolving equipment issues and ensuring customers receive a first-class hire experience
Why join Jarvie Plant:
As a family owned business Jarvie Plant is built on core values: Safety Conscious Collaborative Dependable Progressive and Responsible. In this role youll help put those values into action delivering safe efficient and customer-focused hire solutions. Were committed to supporting our people as much as we support our customers.
When you join Jarvie Plant youll benefit from:
- A competitive salary and Monday to Friday work pattern
- Tailored learning opportunities and a dedicated Learning & Development Programme
- Access to our Employee Discount Scheme and a range of staff perks
- Extra holidays with buy/sell options for added flexibility
- A supportive Employee Assistance Programme (EAP)
- Cycle to Work Scheme
- A contributory Company Pension Scheme
- Family-friendly policies supporting a healthy worklife balance
- Life assurance providing added peace of mind for you and your family
How to Apply:
If youre ready to play a key role in supporting our hire operations and driving operational excellence wed love to hear from you. Apply today via our Employment Hero recruitment portal. For any questions please contact
Important Information Before You Apply:
Were unable to offer sponsorship; applicants must have the right to work in the UK.
Offers are subject to satisfactory pre-employment checks including references and where relevant DVLA credit or criminal checks.
Jarvie Plant where people are and always will be our greatest asset!
Were an equal opportunity employer welcoming applicants from all backgrounds and communities
Required Experience:
IC
Employment Type
Full-Time
