Front Office Manager
Front Office Manager
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Job Description
Job Details
Front Office Manager
About Us:
Founded in 1919 St. Stephens Community House has the mission of Strengthening Families and Empowering Our Community. For more than a century weve provided life-changing resources that help individuals and families across Central Ohio become stable connected and self-sufficient.
Were seeking a Front Office Manager to be the welcoming face of St. Stephensthe information hub for our visitorssomeone who is a skilled multitasker in a community-focused environment and ensures our front office runs smoothly and professionally.
Position Summary:
The Front Office Manager is the first point of contact for visitors community partners and clients playing a key role in creating a positive experience for everyone who walks through the doors. This role oversees daily front desk operations ensures a safe and professional environment and provides administrative support across departments to keep the agency running efficiently.
What Youll Do:
- Serve as the first impression for guests by greeting visitors answering calls and directing inquiries with warmth and professionalism
- Handle incoming calls from community members seeking resources and referrals using problem-solving skills to locate answers quickly (through Google internal systems and colleagues)
- Oversee front desk operations including scheduling visitor check-in room reservations and keeping up with the daily building event calendar to direct visitors to the right place
- Act as a gatherer of resourcessharing information with staff to support both their work and the clients they serve
- Manage office supplies incoming and outgoing mail packages faxes and donation receipts
- Ensure building security and safety including monitoring cameras opening the building and maintaining secure visitor areas
- Support internal communication by routing calls responding to agency email inquiries and coordinating with staff across departments
- Use tools such as Microsoft Office Suite Microsoft Teams VolunteerLocal (for volunteer check-in) and SignUpGenius to manage front office processes efficiently
- Provide administrative support to leadership including report preparation and documentation
- Assist with donation coordination and community engagement efforts
- Represent St. Stephens with a customer service mindset that reflects our mission and values
Qualifications
Who You Are:
- A warm approachable presence who creates a welcoming environment for staff clients and community members
- Patient empathetic and understanding when supporting community members who may be facing crisis
- A detail-oriented multitasker with excellent time-management skills thriving in a fast-paced people-centered environment
- Skilled in customer service communication and conflict resolution
- Comfortable with technology including Microsoft Office Teams VolunteerLocal and SignUpGenius
- Resourceful and confident in problem-solving on the fly whether through research or collaboration with colleagues
- Organized professional and able to manage competing priorities with ease
- Reliable trustworthy and motivated by a mission-driven workplace
- Demonstrates cultural awareness and sensitivity when engaging with diverse community members
Minimum Qualifications:
- High School Diploma or GED required; Associates or Bachelors degree preferred
- At least 1 year of receptionist front desk or office management experience (nonprofit experience a plus!)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite (Word Excel Outlook) and comfort with digital platforms like Microsoft Teams
- Must have access to reliable transportation
- Ability to occasionally work evenings as needed
- Must be able to lift up to 20 pounds and perform basic physical tasks related to office setup
Work Environment:
This is an in-person role
Regular interaction with staff clients and community partners in a professional office environment
Must be comfortable managing a busy high-traffic front office with competing priorities
Occasional after-hours availability required for meetings or events
What We Offer:
- A mission-driven welcoming workplace where your role directly supports community impact
- A supportive team environment with training and opportunities for growth
- Opportunities for career development
- A comprehensive benefits package including:
- Multiple affordable health insurance options
- Dental vision life and disability insurance
- 401(k) with employer match after 6 months of full-time employment
- Generous paid time offup to 29 days annually plus holidays
- Professional development reimbursement
Apply:
If youre an organized people-first professional whos ready to be the heartbeat of a nonprofit that makes a difference wed love to hear from you.
Submit your resume to Madison Massey: to join our mission to strengthen families and empower our community.
Disclaimer:
The information contained within this job description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Equal Opportunity Employer:
St. Stephens Community House is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for all team members clients and community partners.
Required Experience:
IC
Employment Type
Unclear
