Community Lead

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Community Lead - Facilities Operations

Work Dynamics - Integrated Facilities Management

Role Summary

The Site Lead is a trusted on-site representative responsible for delivering consistent high-quality facilities operations in alignment with The Clients professional people-centric and high-performance culture. This role combines operational excellence with leadership stakeholder engagement and service innovation to ensure an efficient compliant and engaging workplace experience. The Site Lead must foster a culture of accountability continuous improvement and alignment with The Clients core values of collaboration respect and customer focus.

Duties & responsibilities

Vendor & Team Oversight

• Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.

• Conduct regular team briefings on-the-ground walkabouts and issue resolution exercises.

• Foster a supportive mentoring approach with team members proactively teaching guiding and building their confidence through on-the-job support.

• Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.

Client Engagement & Relationship Management

• Create a fun and impactful client engagement strategy

• Engage with all guests employees and key stakeholders

• Embed in the FM team a culture of empowerment engagement and fulfilment

• Work with relevant parties on space management through data analytics

• Develop client support/feedback initiatives e.g. FAQ

• Build a community of ambassadors to delivery soft services that are authentic caring and able to provide timely services

• Build and maintain a high-trust relationship with the client through transparency service excellence and timely communication.

• Support Clients workplace culture through seamless coordination of events meetings and site experiences.

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with clients leadership with a focus on improving culture and employee engagement.

• Liaison with JLL team and client on soft service delivery

• Share regular event and celebrations content through clients internal monitors blog posts newsletters and other communication channels.

• Create manage JLL profile within the client account

• Adopt innovative communication strategies

• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly calendar of events and implementation plan

• Build and maintain Standard Operating Procedures

• Organize facilities and manage all events details such as decor catering entertainment transportation location invitee list special guests equipment promotional material etc.

• Providing outstanding customer service and organize memorable events that exceeds client expectations

• Propose ideas to improve event and service quality

• Develop an event planning process that is simple to adopt and implement

• Assist in the coordination of event orders with client team and vendors

• Develop and manage the vendor network

Candidate Specification

Experience

• More than 5 years event management or front of house experience in the hospitality or real estate industry

• Impressive portfolio of previously managed events (weddings meetings parties corporate events)

• Excellent time management and communication skills

• Sales skills and ability to build productive business relationships

• Ability to manage multiple projects independently

• MS Office proficiency

Task Skills

• Project management.

• Planning and organizing.

• Strong social media literacy

• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

• Confident friendly & engaging

• Strong drive and persistence to achieve results

• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Cultural & Behavioral Fit

• Embodies professionalism discretion and a proactive service mindset.

• Thrives in a dynamic fast-paced environment with high expectations for delivery.

• Exhibits a client-first approach rooted in their values of excellence collaboration and accountability.

• Clear and confident communication both written and verbal

• Strong interpersonal and communication skills to operate effectively within a consulting-driven high-touch environment

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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