Customer Service Professional
Customer Service Professional
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our this role you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Position Responsibilities
- Answer incoming customer calls regarding policy / contract information issues service questions and general client concerns
- Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
- Resolve or negotiate win-win solutions to caller issues directly or by consulting with appropriate resources
- Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
- Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner in verbal and written formats
Required Qualifications:
- EXPERIENCE: At least one to two years of call center experience (international voice)
- EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelors program
- SCHEDULE: Amenability to work at night full-time shifting schedules weekends and Philippine holidays (when needed)
- HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub Quezon City
Preferred Qualifications:
- Excellent English communication skills (spoken and writing)
- Strong customer service skills (ability to build rapport demonstrate empathy and outline key steps in delivering good customer service)
- Strong analytical and problem solving skills to comprehend solution and act on presented customer concern or problem
- Minimum keyboarding skills of at least 35 words per minute
- Ability to multi-task and navigate multiple applications at the same time.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
